Summary
Overview
Work History
Education
Skills
Timeline
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Aaron Farnsworth

Cary,NC

Summary

Results-driven operations professional with a strong focus on detail and proactive problem-solving. Proven track record of streamlining processes to enhance team efficiency and productivity. Excels in fast-paced environments by effectively multitasking and prioritizing tasks to meet organizational goals.

Overview

5
5
years of professional experience

Work History

Wireless Orders Associate II

One source
Raleigh, NC
09.2024 - Current
  • Manage wireless orders, ensuring timely and accurate processing for client satisfaction
  • Analyze billing data to recommend effective wireless solutions, enhancing client efficiency
  • Navigate carrier systems to support client needs, maintaining SLA compliance
  • Resolve client issues promptly, escalating when necessary to ensure satisfaction
  • Utilize Microsoft Office Suite in fast-paced environments, adapting to technology-driven workflows
  • Collaborated with team members to achieve monthly sales targets and performance goals.

Toll-Free Porting Specialist

Bandwidth
Raleigh, NC
06.2021 - 09.2024
  • Manage Toll-Free orders, ensuring precise provisioning and routing for optimal efficiency
  • Coordinate large-scale porting projects, maintaining accuracy and timely delivery
  • Create and deliver training materials, enhancing new hire onboarding processes
  • Facilitate communication across departments, streamlining workflow and improving team collaboration
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.

Shipping & Inventory Clerk

HZO
Morrisville, NC
12.2020 - 05.2021
  • Managed warehouse logistics, ensuring stock accuracy and timely order fulfillment
  • Streamlined shipping processes, improving efficiency and reducing errors
  • Collaborated with teams to enhance inventory tracking and customer satisfaction
  • Conducted physical inventories, maintaining precise records and compliance
  • Optimized storage solutions, maximizing space and accessibility
  • Streamlined order packing using software, enhancing shipping efficiency with carriers

Supply Chain Specialist

Integrated DNA Technologies
Morrisville, NC
04.2020 - 11.2020
  • Optimized inventory with SAP, ensuring consistent stock for lab associates
  • Communicated product issues, securing accurate order completion with management
  • Managed supply receipt from providers like FedEx, UPS, ensuring smooth operations
  • Resolved delivery issues, maintaining efficient product manufacturing and supply

Education

Bachelor of Science - Business Administration - Supply Chain Concentration

North Carolina State University
Raleigh, NC
05.2018

Associate of Applied Science - Simulation and Game Development

Wake Technical Community College
Raleigh, NC
05.2013

Skills

  • Performance metrics analysis
  • Client relationship building
  • Device Configuration
  • Advanced Excel Proficiency
  • G-Suite Application Skills
  • Microsoft Office Proficiency
  • Process Quality Evaluation
  • SAP Application Knowledge
  • Experienced in Zendesk
  • Customer Engagement
  • Cross-Functional Project Coordination
  • Time Management
  • Customer Support Specialist
  • Quick Learner
  • Training and mentoring
  • Attention to detail

Timeline

Wireless Orders Associate II

One source
09.2024 - Current

Toll-Free Porting Specialist

Bandwidth
06.2021 - 09.2024

Shipping & Inventory Clerk

HZO
12.2020 - 05.2021

Supply Chain Specialist

Integrated DNA Technologies
04.2020 - 11.2020

Bachelor of Science - Business Administration - Supply Chain Concentration

North Carolina State University

Associate of Applied Science - Simulation and Game Development

Wake Technical Community College

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Aaron Farnsworth