Aaron Ferrier
Glendale,AZ
Summary
Professional, established over-achiever with over 30 years in the financial services/collection industry.
Exceptional negotiation and organizational skills. Effective and competitive in all production oriented positions; extremely bottom-line and detail oriented, with strong interpersonal skills enabling to close the deal.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Business Sales Consultant
American Express
05.2017 - Current
- Established trust with prospective customers by conducting thorough needs assessments and offering tailored recommendations based on their unique objectives.
- Selling American Express business card products to business owners.
- Managing a rolling sales portfolio, effectively founding and nurturing business relationships with business owners to establish not only new acquisitions but effective spend patterns that make us relevant to the consumer's habitual spending needs and a permanent part of their accounting processes.
- Collaborated with cross-functional teams to create customized solutions for clients, resulting in increased customer satisfaction and loyalty.
Collections Specialist
American Express
02.2015 - 04.2017
- Negotiated to collect balance in full.
- I was a member of the original pilot team leading an effort to self-source our collection efforts, consistently dominating collection competitors and helping launch what has grown into a very large and multi-faceted first party collection division.
- Maintained compliance with state and federal regulations during all collections activities, ensuring ethical business practices.
- Maintained high volume of calls and met demands of busy and productive group.
- Used skip tracing and other techniques to locate debtors.
Corporate, Business and Consumer Card Collections
GC Services LP
02.2010 - 01.2015
- Managed high volume, high and ultra high balance American Express OPEN, large market waiver and non-waiver corporate, and personal card delinquencies.
- Managed a high volume of accounts while maintaining a professional demeanor and attention to detail.
- Utilized strong negotiation skills to persuade debtors toward mutually beneficial payment plans or settlements, avoiding costly litigation when possible.
Senior Recovery Specialist
Nationwide Credit Inc
04.2006 - 01.2010
- Large balance American Express business card collections.
- Adhere to FDCPA and all other regulatory requirements while negotiating repayment of severely delinquent debt to avoid possible litigation
Consumer Credit Card Collection
COLLECTCORP (now Gatestone Collections)
10.2005 - 02.2006
- Exceeded performance targets consistently through diligent follow-up on past-due accounts and persistent negotiation skills.
Credit Negotiation Advisor
Financial Freedom USA
11.2002 - 12.2003
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Evaluated multiple programs to place financially challenged debtors in the most appropriate program to avoid possible litigation and/or bankruptcy
Collection Representative
FM Services/Payco/OSI
02.1990 - 10.2002
- corporate, business and consumer credit card collection
Education
Completion Certificate - Professional Development
Lamson J.C.
Phoenix, AZHigh School Diploma -
Greenway H.S.
Phoenix, AZ05-1988
Skills
- Client acquisition
- Industry expertise
- Competitive analysis
- Sales pipeline management
- Closing deals
- Time management
- Problem-solving abilities
Certification
CDL class A with hazmat endorsement and no restrictions
Timeline
Business Sales Consultant
American Express
05.2017 - Current
Collections Specialist
American Express
02.2015 - 04.2017
Corporate, Business and Consumer Card Collections
GC Services LP
02.2010 - 01.2015
Senior Recovery Specialist
Nationwide Credit Inc
04.2006 - 01.2010
Consumer Credit Card Collection
COLLECTCORP (now Gatestone Collections)
10.2005 - 02.2006
Credit Negotiation Advisor
Financial Freedom USA
11.2002 - 12.2003
Collection Representative
FM Services/Payco/OSI
02.1990 - 10.2002
Completion Certificate - Professional Development
Lamson J.C.
High School Diploma -
Greenway H.S.