Aaron Fielding
Herriman
Summary
Skilled Training Specialist highly effective a conducting personal and group training sessions focused on topics such as Products and Services, Loans, and Best Practices. Enthusiastic personality with a hands-on, creative style. Ready to apply several years' experience to a challenging long-term position.
Overview
4
4
years of professional experience
Work History
Talent and Member Development Trainer
Mountain America Credit Union
Sandy, UT
06.2022 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Analyzed team performance and identified opportunities for additional training.
- Monitored participant workflow and behaviors throughout training process.
- Developed effective training plans based on department needs and objectives.
- Educated clients on proper use of products and systems.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Implemented new training courses after assessing corporate data and identifying employee weaknesses.
Inbound Loans Team Lead
Mountain America Credit Union
Sandy, UT
01.2021 - 06.2022
- Built positive relationships with customers by providing exceptional customer service.
- Resolved complaints to satisfy customers and encourage future transactions.
- Facilitated communication between customers and other departments to facilitate resolution.
- Maintained up-to-date knowledge of product and service changes.
- Cross-trained and provided backup support for organizational leadership.
- Trained staff on operating procedures and company services.
- Increased efficiency and team productivity by promoting operational best practices.
Loan Officer
Mountain America Credit Union
Sandy, UT
01.2020 - 01.2021
- Developed strong relationships with customers through high levels of customer service.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Submitted loan applications to underwriter for verification and recommendations.
Education
Associate of Arts - Spanish
Dixie State University
Saint George, UT05.2017
Skills
- Public Speaking
- Training Seminars
- Evaluating Training Requirements
- Training Program Effectiveness
- Training Initiatives
- Continuous Improvement
- New Hire Training
Accomplishments
- EEE - 2023 Q2 - Trailblazer Award
- Inside Out Coaching Certified
- Used Microsoft Excel to develop and implement tracking spreadsheets to show Trainer Effectiveness, Class Trends, and KPI Metrics.
Timeline
Talent and Member Development Trainer
Mountain America Credit Union
06.2022 - Current
Inbound Loans Team Lead
Mountain America Credit Union
01.2021 - 06.2022
Loan Officer
Mountain America Credit Union
01.2020 - 01.2021
Associate of Arts - Spanish
Dixie State University