Aaron Forbush
Toledo
Summary
Dynamic Store Manager with a proven track record at Maxi Auto Supply, excelling in customer service and inventory management. Enhanced customer satisfaction through effective problem-solving and team leadership, fostering a positive work environment. Skilled in training and mentoring staff, ensuring operational excellence and efficient cash management.
Knowledgeable Regional Trainer with proven background in managing retail operations and leading teams to success. Known for optimizing store layouts and improving customer satisfaction through effective merchandising strategies. Demonstrated ability in team leadership and inventory management.
Overview
15
15
years of professional experience
Work History
Store Manager
Maxi Auto Supply
04.2015 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Assistant Manager
O'Reilly Auto Parts Store
12.2009 - 07.2014
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Education
Associate of Science - Business Management
Owens Community College
Perrysburg, OH05-2010
High School Diploma -
Rossford High School
Rossford, OH06-1989
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Inventory management
- Cash management
- Inventory control
Timeline
Store Manager
Maxi Auto Supply
04.2015 - Current
Assistant Manager
O'Reilly Auto Parts Store
12.2009 - 07.2014
Associate of Science - Business Management
Owens Community College
High School Diploma -
Rossford High School
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