Aaron Gibbs
Fort Worth
Summary
Gifted in working with stressed, confused and upset individuals in need of benefits, information and supportive guidance to navigate systems. Effective at operating within regulations and department guidelines to manage telephone calls, emails, letters and in-person requests for assistance. A deadline-driven Graphic Designer focused on overseeing projects from concept through final delivery.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Omni Interactions
08.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Graphic Designer
Self Employed
07.2016 - Current
- Used Vector and Raster software to develop product mockups and prototype designs
- Developed creative design for marketing packages, including print materials, brochures, banners and signs
- Performed design, layout, and typesetting of publications
- Created digital image files for use in digital and traditional printing methods
- Designed website layouts, templates and unique branded looks
- Used Adobe Creative Cloud, Affinity Designer, Krita, Blender, and Inkscape to create images and layouts
- Created promotional videos for various music artists
Baker
Panera Bread
10.2023 - 12.2024
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Operated and maintained bakery equipment, including ovens and mixers.
- Created appealing displays to showcase products in bakery.
Tax Professional
Concentrix/ Intuit Turbotax
10.2019 - 03.2021
- Prepared tax returns for clients in various industries according to government regulations and requirements.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities.
- Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
- Completed and filed returns with tax departments at local, state, and federal levels.
Escalation Specialist
Impact Telecom
10.2013 - 10.2018
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution
- Worked with vendors to schedule repair dispatch daily
- Handled multiple inbound customer chat conversations from various websites
- Provided online demonstrations to educate customers on product features and online help resources
- Installed and configured new devices and system components
- Worked closely with network administrators and server engineers to ensure quality service
- Interviewed clients to collect information and gather necessary paperwork prior to preparing tax returns
- Prepared tax returns, extensions, tax planning calculations and write-ups for all types of organizations and entities, including individuals
- Offered clients recommendations to reduce tax liabilities
- Saved client money by uncovering eligibility for tax credit
Education
GED -
Jefferson Davis Community College
Brewton, AL05.2002
Skills
- Digital imagery
- Graphic design
- Adobe Creative Suite
- Image manipulation
- 2D and 3D modeling
- Control console operation
- Microphone usage
- Audio recordings
- Music production
- Managing sound quality
- Strong graphic and visual sense
Timeline
Customer Service Representative
Omni Interactions
08.2024 - Current
Baker
Panera Bread
10.2023 - 12.2024
Tax Professional
Concentrix/ Intuit Turbotax
10.2019 - 03.2021
Graphic Designer
Self Employed
07.2016 - Current
Escalation Specialist
Impact Telecom
10.2013 - 10.2018
GED -
Jefferson Davis Community College
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