Aaron Gilder
Hamilton,MT
Summary
Dynamic manager with proven expertise in customer service and team leadership. Skilled in decision-making and relationship building, focused on enhancing guest experiences and operational efficiency.
Proficient in team leadership and time management within the hospitality industry. Known for excellent communication and decision-making skills, ready to leverage expertise to improve operations and elevate guest experiences.
I have worked my way from a dishwasher to a GM. Im looking forward to stepping in and making a difference for a company.
Overview
3
3
years of professional experience
Work History
Mangaer
Naps Grill
Hamilton, MT
05.2025 - 05.2026
- Supervised daily operations to enhance workflow and maintain service quality.
- Trained staff on customer service protocols and menu knowledge for improved guest experiences.
- Managed inventory levels and ordering processes to ensure adequate stock availability.
- Implemented cost-saving measures that streamlined kitchen operations and reduced waste.
- Developed staff schedules to optimize labor efficiency during peak hours.
- Resolved customer complaints promptly, ensuring satisfaction and repeat business.
Cook
Zuma
Las Vegas, NV
06.2024 - 12.2024
- Prepared and presented high-quality dishes following Zuma's culinary standards.
- Collaborated with kitchen staff to ensure efficient food preparation and service flow.
- Maintained cleanliness and organization in kitchen areas, adhering to health and safety regulations.
- Assisted in menu development by providing feedback on seasonal ingredients and dish presentations.
Waiter
American Cruise Lines
N/A
04.2023 - 04.2024
- Delivered exceptional customer service, ensuring guest satisfaction and timely order fulfillment.
- Managed multiple tables efficiently while maintaining high standards of cleanliness and organization.
- Collaborated with kitchen staff to ensure accurate order preparation and delivery.
- Assisted in training new staff on menu knowledge and service standards.
- Maintained detailed knowledge of daily specials and menu items to inform guests effectively.
- Resolved guest complaints promptly, enhancing overall dining experience.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Relationship building
- Shift scheduling
- Policy implementation
- Excellent communication
Timeline
Mangaer
Naps Grill
05.2025 - 05.2026
Cook
Zuma
06.2024 - 12.2024
Waiter
American Cruise Lines
04.2023 - 04.2024