Jake Arnold
Celina
Summary
Accomplished Account Manager with a proven track record at SLB, enhancing client satisfaction and retention through exceptional service and strategic planning. Skilled in relationship building and adept at resolving complex issues, I excel in teamwork and collaboration. My background also includes technical expertise as a Field Technician, ensuring high-quality outcomes and efficiency.
Overview
20
20
years of professional experience
Work History
Account Mangaer
SLB
03.2010 - Current
- Increased client satisfaction by building a strong relationship between myself and SLB.
- Managed a diverse portfolio of accounts with some of the biggest Oil Operators in the US.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted quarterly account reviews to identify areas for improvement and ensure continued success.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Streamlined internal processes for better efficiency for that specific client operation.
Field Technician
Baker Hughes A Ge
02.2005 - 02.2010
- Kept detailed records hourly operations.
- Collaborated with other field technicians and service companies to resolve complex technical issues on the well site.
- Assisted in training new hires and engineers in training.
- Worked sometime 12-36 hour shifts.
Education
Fire Fighting
Kilgore Fire Academy
Kilgore, TX05-2003
Basic Studies
Tyler Junior College
Tyler, TX05-2000
High School Diploma -
Naaman Forest High School
Garland, TX05-1998
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Strategic planning
- Goal oriented
- Relationship building and management
- Sales development
Timeline
Account Mangaer
SLB
03.2010 - Current
Field Technician
Baker Hughes A Ge
02.2005 - 02.2010
Fire Fighting
Kilgore Fire Academy
Basic Studies
Tyler Junior College
High School Diploma -
Naaman Forest High School
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