AARON GONZALES

• Built relationships with customers by providing friendly customer service.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Assisted with customer requests and answered questions to improve satisfaction.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Collaborated closely with team members to achieve project objectives and meet deadlines.

• Managed all contractors in order to meet budget and time deadlines.
• Prepared comparative market analysis to estimate properties' value.
• Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
• Provided training support for new hires related to customer service processes and procedures.
• Maintained updated knowledge of local real estate markets.
• Performed administrative duties such as preparing paperwork for listing presentations, tracking sales data and updating internal databases.

• Mentored by Curtis Johnson on how to conduct cold calls to generate clients, to open houses, and networking
• Sold 8 homes within the first year worth over 1 million dollars
• Provided guidance to clients throughout the entire buying or selling process.
• Developed networks with appraisers, lenders, and home inspectors to facilitate real estate transactions.
• Responded promptly to client inquiries via phone or email.
• Assisted in the preparation of documents such as representation contracts, purchase agreements, closing statements, deeds and leases.

Installed new residential services and provided excellent customer service

• Successfully troubleshot residential communication services for customer satisfaction.
• Provided detailed explanations and solutions to customer inquiries and concerns.
• Configured and installed routers, modems, and other networking equipment for customers.
• Collaborated with technical team and shared information across organization to build positive relationships with clients and coworkers.
• Documented service and installation actions by completing forms, reports, and logs.
• Installed, maintained, and repaired residential and commercial cable systems.