Aaron Gould
Columbus
Summary
A quick learner with a strong work ethic. Able to effectively communicate with needs and demands and dedicated to constantly improving myself. Always looking to lead to the very best.
Proven ability to guide and advance work accounts and overall company core strength through years of consistent work.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Team Leader/Acting Manager
Need It Now Ohio
06.2021 - Current
- I am the team leader for the furniture department. I handle all responsibilities on the floor for this account.
- I schedule all orders for White Glove deliveries.
- Constant communication with Coleman, ULG and Sleep Number accounts.
- I coordinate and unload inbound delivery for white-glove service furniture - from a wide array of name brand furniture companies and partners (Ashley, Hooker, Parker House, American Woodcrafters, etc.).
- Housing a minimum of at least 25 customer orders and hundreds of pieces of furniture per week.
- My day-to-day consists of:
- Renegade, Team Leader
- Inbound and outbound receipt of products and materials
- Building whole furniture and partial orders
- Full deluxe and inspection of all furniture
- Load out of furniture pickup orders
- Continuous communication via email, photos and receipts to Renegade/Coleman Furniture Group
- Use of DispatchTrack for IC routing
- Daily furniture repair work, using Mohawk products exclusively
- Aside from my responsibilities for the furniture account, I am also the account manager for SleepNumber.
- I receive full inbound trucks at least three times weekly, for unloading and processing to route.
- SleepNumber, Account Manager
- Inbound receipt of SleepNumber products and material
- Lifting, moving and preparing all product orders for SN teams
- Scanning and Completion of all product for accuracy
- Weekly Audit of all ADC (return product) and Rapid Recovery (rescheduled customer order) items
- Daily communication with IC managers and home base (Minneapolis)
- Scheduling of inbound trailers and pickups
- Continuous communication via email with SleepNumber, their techs and IC's
Machine Operator
TSYS
11.2020 - 06.2021
Customer Service Associate
Goodwill Columbus
05.2019 - 09.2020
- My job duties were various; ranging from loading, receiving, donations, front room, customer service and display prep. The ability to understand customers, communicate in a professional and personal level was vital in everyday operations. Design and staging.
Customer Service
Aetna
05.2018 - 11.2018
- Provided potential clients with recourses and information regarding plans, policies and pricing
- Insured Current insurance policies were up to date for members
- Help members feel accepted and knowledgeable about their policies
- Provided excellent customer service for potential clients/members
Customer Service/Production
Uptown Cleaners
01.2017 - 01.2018
- Accurately tracking incoming orders, along with special instructions, and for the customer to receive complete outgoing orders without problems
- Make change and process credit card payments correctly
- Making sure orders are ready for pick up when promised
- Cleaning, pressing, ironing a variety of different items
Assembly Line Trainer/Production Associate
Honda of America
01.2011 - 01.2017
Customer Service
Walmart
01.2009 - 01.2010
- Handled customer inquiries
- Educated customers on electronic products
- Aided in selection of electronic purchases
Education
Some College - Photography
Columbus State Community College
Columbus, OH01.2010
High school diploma or GED - undefined
Some College - General studies
Muskingum University
New Concord, OH01.2009
Skills
- Call Center
- Customer Service
- Photography
- Adobe Photoshop
- Pricing
- Assembly
- Manufacturing
- Builder (3 years)
Certification
- TG073748
- November 2022 to November 2026
Timeline
Team Leader/Acting Manager
Need It Now Ohio
06.2021 - Current
Machine Operator
TSYS
11.2020 - 06.2021
Customer Service Associate
Goodwill Columbus
05.2019 - 09.2020
Customer Service
Aetna
05.2018 - 11.2018
Customer Service/Production
Uptown Cleaners
01.2017 - 01.2018
Assembly Line Trainer/Production Associate
Honda of America
01.2011 - 01.2017
Customer Service
Walmart
01.2009 - 01.2010
High school diploma or GED - undefined
Some College - General studies
Muskingum University
Some College - Photography
Columbus State Community College
Links
http://flickr.com/people/aaron_gould