Aaron Green
Information Technology Specialist
Augusta,GA
Summary
Reliable, hardworking, self driven, critical thinking, professional Army Veteran with 10 years of combined management and IT communications experience. Proven ability to troubleshoot software and components for proactive solutions to network problems.
Active TS / SCI Security Clearance
CompTIA Security+ Certified
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
Senior Information Technology Specialist
US Army
Fort Gordon, GA
02.2022 - Current
- Serve as a Systems Administrator in charge of maintaining network infrastructure
- Responsible for the health and status of over $50 million worth of platform equipment
- Monitors dashboards in the Joint Mission Operations Center-Georgia to ensure network health, reports any issues to the Network Operations Center for investigation
Senior Information Technology Specialist
US Army
Fort Campbell, KY
01.2020 - 01.2022
- Managed 6 Helpdesk Service Technicians, served supervisor functions, as well as tier 2 support for their escalated ticket issues
- Perform Helpdesk Service Desk Operations; Triage Incident tickets issued according to their assigned area(s) of responsibility utilizing SharePoint Ticketing Services
- Respond/acknowledge and resolve service ticket within established timeframes from receipt of the incident
- Establish new, maintain, delete, and troubleshoot Active Directory client accounts/client systems
- Trouble-shoot and resolve user/client standard application/configuration problems via telephone assistance call, remote control and at user locations
- Maintain local standard operating system and local/standard client application software to current Army configuration, service pack, patch, and security fix and virus definition standards
- Perform troubleshooting to resolve desktop baseline application and E-Mail problems
- Assist System Administrators with testing of local client applications and security patches
- Managed over 10 Government Owned/Operated Mobile Devices for high end users
- Maintained user policies, updates, application updates, and teaching users how to properly utilize Apple Devices
- Managed the local Army Training and Certification Tracking System (ATCTS) for over 400 users, helping maintain a 95% rating on unit annual training certification
- Served as a secondary System Administrator for over 20 Microsoft Windows Servers, utilizing VMware ESX Unix systems
- Provided availability, integrity, and confidentiality of Government Networking systems for over 500 computers, 200 tactical data systems, and server suites totaling over $5 million
- Oversaw the lifecycle replacement of over 200 laptops, Imaging/Setting up each computer for individual users
- Assisted 150 users with the Army transition to Microsoft 365, to include Mobile Device Enrollment
- Helped teach users the new 365 Email Exchange Services.
Information Technology Specialist/Networking Specialist
US Army
Landstuhl
12.2017 - 12.2019
- Managed, supervised, and mentored 3 employees
- Maintained baseband equipment and satellite communications for over 400 missions and satcom terminals across Europe
- Responsible for daily checks on over 70 encryption devices, 6 routers, and 4 SATCOM terminals totaling over $3 million
- Utilized Microsoft SharePoint ticketing system to handle over 35 tier 2 network technician escalations
- Managed/Maintained over 45 Cisco Firewalls to keep integrity of network above 98%
- Lead the project for European Tactical Units to test out new communications systems and efficiency of PACE plans
Information Technology Specialist
US Army
Fort Carson, CO
03.2014 - 12.2017
- Managed ATCTS for over 200 users with an 85% rating on unit annual training certification
- Managed 350 systems to include computers, standalone server workstations, and tactical communication equipment
- Wrote and revised Training Programs and Standard Operating Procedures
- Served as the Organizations Communication Security Manager, in charge of scheduling, distributing, destroying, and accounting for all secured transfer encryption keys
- Tested new communications equipment (tactical and network), troubleshot communications equipment
Education
HS Diploma -
Lugoff-Elgin High School
Lugoff, SC 08.2008 - 06.2012
Associate of Applied Science - IT: Software Development And Programming
Purdue University Global
06.2018 - 06.2020
Skills
Personnel Management
undefinedTimeline
Senior Information Technology Specialist
US Army
02.2022 - Current
Senior Information Technology Specialist
US Army
01.2020 - 01.2022
Associate of Applied Science - IT: Software Development And Programming
Purdue University Global
06.2018 - 06.2020
Information Technology Specialist/Networking Specialist
US Army
12.2017 - 12.2019
Information Technology Specialist
US Army
03.2014 - 12.2017
HS Diploma -
Lugoff-Elgin High School
08.2008 - 06.2012
Similar Profiles
Ashanti JacksonAshanti Jackson
Automated Logistical Specialist (92A) at US ArmyAutomated Logistical Specialist (92A) at US Army
Garrett AndersonGarrett Anderson
Training and Development Manager at US ArmyTraining and Development Manager at US Army
Naphlia VillalobosNaphlia Villalobos
Automated Logistical Specialist (92A) at US ArmyAutomated Logistical Specialist (92A) at US Army
Robert DavisRobert Davis
Squad Leader at US ArmySquad Leader at US Army
Aliyah AtkinsAliyah Atkins
Starbucks Barista at KrogerStarbucks Barista at Kroger