JOSHUA ANTOINE BAYLOR
Atlanta,GA
Summary
. Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
11
11
years of professional experience
Work History
Senior Information Technology Specialist
Georgia Army National Guard
Macon, GA
08.2014 - Current
- As an Information Technology Specialist, I am a Senior Information Technical S6 section
- My sole purpose is to install, operate, and perform maintenance on equipment and devices and transfer data between information processing systems as well as troubleshoot computerized equipment for hardware and software malfunctions by use of technical manuals
- Perform a variety of network device configuration and connectivity tasks
- I procedures and coordinate corrective actions to optimize network performance
- I also Implement the standard configuration software loads for all network devices, use remote management software tools to maintain and update configuration, protocol and user/system files, execute appropriate action to ensure backup processes are completed
- Also evaluate the performance of network devices such as servers, workstations, and peripheral devices, and remote access systems
- Coordinate the development and implementation of configuration management plans for complex LANs and WANs with supported elements to include headquarters staff elements, tenant activities, state government, regional operating activities and national agencies
- Implement plans and procedures for remote installation of applications and upgrades using state of the art software distribution to ensure accurate records of authorized users of distributed software are maintained
- Analyzes equipment and software reliability and utilization reports to identify and define problem areas and to establish end-to-end systems performance levels
Cybersecurity Consultant
Eplus
Richmond, VA
06.2022 - 01.2025
- Reviewed vendor contracts for compliance with applicable laws and regulations pertaining to data privacy and protection.
- Successfully processed hundreds of cyber tips, receiving information, and initiating investigation for speedy resolution.
- Analyzed logs from various data sources to detect suspicious activity or anomalies.
- Used penetration testing tools to identify weaknesses in security systems.
- Worked closely with internal teams to ensure that applications meet required security standards prior to deployment.
- Made recommendations to improve security procedures and systems.
- Created detailed reports outlining findings from security audits and presented them to management for review.
Information Technology Specialist
AT&T
Atlanta, GA
11.2016 - 11.2017
- Company Overview: AT&T provides internet, video, and telephone services to its customers.
- Installation and repair of AT&T's copper, fiber, and DTV network.
- Maintaining all quality and safety measures while providing excellent customer service.
- Used proper testing and installation techniques for copper, fiber, and DTV networks to ensure all quality metrics can be met to provide quality internet, phone, and video service.
- AT&T provides internet, video, and telephone services to its customers.
- Provide customer service assistance and troubleshooting.
Education
High school diploma -
Dutchtown high
Hampton, GA05.2013
Skills
- Word
- PowerPoint
- Excel
- REACT
- Windows
- Apple
- Android
- ESXI Experience
- Microsoft Server
- TCP/IP
- Account updating
- Scheduling
- Time management
- Report transcription
- Project management
- Spreadsheets
- Follow-up skills
- Quality control
- Filing
- Technical troubleshooting
- Microsoft PowerPoint
- Call management
- Member account management
- Live chat support
- Customer service
- Conflict mediation
- Customer satisfaction measurement
- Problem-solving
- Email management
Timeline
Cybersecurity Consultant
Eplus
06.2022 - 01.2025
Information Technology Specialist
AT&T
11.2016 - 11.2017
Senior Information Technology Specialist
Georgia Army National Guard
08.2014 - Current
High school diploma -
Dutchtown high
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