Tyrone Boles
Panama City,FL
Summary
Innovative technology professional with many years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior Information Technology Specialist
EPS
12.2015 - Current
- Performed Engineering Evaluations or Software Change Request to research, test and develop voice solutions
- Led implementation of IT voice infrastructure upgrades, enhancing system performance and reliability
- Enhanced communication across organization by deploying and maintaining VoIP system.
- Oversaw the distribution and recovery of Cisco voice licenses annually for Joint Expeditionary Command and Control (JEXC2) Family of Systems (FoS)
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Used ticketing systems to manage and process support actions and requests.
- Patched network hardware and software to eliminate vulnerabilities
- Planned and implemented upgrades to system hardware and software.
- Developed and implemented preventive maintenance procedures.
- Deployed and configured network devices to aid server and software installations
- Diagnosed and troubleshot hardware, software and network issues.
Superintendent, IT NSEP
USAF
09.2013 - 12.2015
- Installed, configured and maintained computer systems and network connections.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
- Offered assistance in implementing and developing training programs.
- Improved user satisfaction by conducting training sessions to increase proficiency with software applications.
Network Administrator
USAF
12.2009 - 11.2012
- Managed network infrastructure, ensuring optimal performance and reliability across multiple systems.
- Configured and maintained routers, switches, and firewalls to support network operations.
- Led system upgrades and migrations, enhancing overall network efficiency and user experience.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Improved network efficiency by implementing and managing system updates and patches.
- Planned and implemented upgrades to system hardware and software.
- Resolved issues and escalated problems with knowledgeable support and quality service.
Education
MBA - Project Management
Columbia Southern University
Orange Beach, AL11-2021
Bachelor of Science - Information Technology Management
American Military University
Charles Town, WV02-2010
Skills
- Route and Switch
- VoIP
- Firewall Administration
- Microsoft Server Administration
- Software installation
- Network configuration
- Technical troubleshooting
- Patch Management
- LAN/WAN
- TCP/IP
- Issue escalation
- DHCP/DNS ethernet and firewall proficient
- Windows 10/11
- Vmware 6x/8x
Certification
- Certified Security CE+
Timeline
Senior Information Technology Specialist
EPS
12.2015 - Current
Superintendent, IT NSEP
USAF
09.2013 - 12.2015
Network Administrator
USAF
12.2009 - 11.2012
MBA - Project Management
Columbia Southern University
Bachelor of Science - Information Technology Management
American Military University