Shane Ford
Leland,NC
Summary
Dynamic professional with proven ability to enhance business performance through strategic planning and execution. Skilled in adapting to diverse processes, driving objectives, and improving service value. Expertise in individual and team settings, consistently delivering results and fostering growth.
Overview
22
22
years of professional experience
Work History
SENIOR INFORMATION TECHNOLOGY SPECIALIST
Lear Corporation
Wilmington, NC
04.2015 - 02.2026
- Achieved 99.7% compliance rate for server assets using PowerBI.
- Streamlined IT audit evidence maintenance processes, reducing completion time by 50%.
- Maintained comprehensive IT audit evidence for Sarbanes-Oxley (SOX) compliance, supporting timely regulatory adherence and audit readiness.
- Administered database and change control for 1,500 SQL servers globally, ensuring data consistency and integrity.
- Managed physical and virtual server archiving processes, ensuring data integrity and accessibility for audits and compliance reviews.
- Collaborated with global teams to analyze daily reports, resolving asset compliance discrepancies that enhanced overall compliance accuracy.
IT PROJECT MANAGER & SCADA ADMINISTRATOR
Cape Fear Public Utility Authority
Wilmington, North Carolina
04.2012 - 03.2015
- Managed $500K rehabilitation project for 29 pump stations, enhancing communication systems and upgrading computer hardware/software for improved operational efficiency.
- Implemented and maintained technology infrastructure for two water treatment plants, two wastewater facilities, and 155 pump stations across New Hanover County, ensuring reliable operational continuity.
- Oversaw SCADA Master Plan project phases one and two, conducting inventory, standardization, and training to ensure consistent system performance.
- Leveraged ERM software data to identify potential issues in water and collection systems.
- Analyzed system reliability documentation to enforce vendor contract compliance.
- Provided recommendations for computer software and equipment specifications, resolving conflicts.
- Prepared and updated documentation on equipment operations and preventative maintenance protocols.
HELP DESK TECHNICIAN
Cape Fear Public Utility Authority
Wilmington, North Carolina
07.2011 - 04.2012
- Acted as primary IT support contact for over 250 Authority employees.
- Managed incoming phone and email helpdesk requests, resolving or routing tickets to deliver timely IT support.
- Installed, tested, and configured network workstations and peripherals to ensure optimal performance.
- Oversaw cellular technology management for 250 employees, facilitating upgrades and new service implementations to improve user connectivity.
- Prepared and maintained operational documentation for equipment and preventative maintenance guidelines, ensuring efficient IT operations.
- Analyzed system reliability documentation to enforce vendor contract compliance.
- Acted as central IT purchasing agent; gathered vendor quotes and documentation to support acquisition decisions.
- Negotiated contracts, achieving over $125K in savings through strategic efforts.
SYSTEMS ANALYST & PROJECT MANAGER
Harvester Gear
Wilmington, NC
03.2008 - 07.2011
- Led projects by analyzing complex equipment and software challenges, delivering actionable recommendations that informed decision-making.
- Selected and tested hardware offerings, resulting in 50% reduction in support calls and expansion of client base each season.
- Utilized SalesForce to effectively track tickets, projects, and client interactions, improving team response times.
- Established networks by installing routers, switches, and wireless access points at client locations, enabling seamless connectivity for users.
- Negotiated, drafted, and executed contracts with vendors for hardware and software services.
- Delivered technical assistance for 125 terminals.
- Delivered onsite training sessions and teleconferencing classes on company-specific hardware and software, increasing user proficiency and reducing support inquiries.
- Designed user manuals and collaborated on current software design and setup processes.
SERVICE MANAGER
Applebee's Neighborhood Grill & Bar
Wilmington, NC
10.2003 - 03.2008
- Managed five stores generating over $2 million each, consistently ranking first in eastern North Carolina for three years.
- Achieved 92% customer service approval, maintaining top rank in Southeast Region.
- Trained 25 new store managers over five years, enhancing team effectiveness through targeted development.
- Directed operations as Apple Elite Store Manager, driving performance at Wilmington, NC location.
Education
Associate of Applied Science - INFORMATION TECHNOLOGY
Cape Fear Community College
Wilmington, NCBachelor of Science - MANAGEMENT
North Carolina State University
Raleigh, NCMBA - BUSINESS ADMINISTRATION
Louisiana State University
Shreveport, LA, USSkills
- Data analysis
- Power BI expertise
- Salesforce proficiency
- Technical support
- Troubleshooting skills
- Project management
- Budgeting and procurement
- Vendor relations
- Team leadership
- Communication skills
- Microsoft Office suite
- Market research
Timeline
SENIOR INFORMATION TECHNOLOGY SPECIALIST
Lear Corporation
04.2015 - 02.2026
IT PROJECT MANAGER & SCADA ADMINISTRATOR
Cape Fear Public Utility Authority
04.2012 - 03.2015
HELP DESK TECHNICIAN
Cape Fear Public Utility Authority
07.2011 - 04.2012
SYSTEMS ANALYST & PROJECT MANAGER
Harvester Gear
03.2008 - 07.2011
SERVICE MANAGER
Applebee's Neighborhood Grill & Bar
10.2003 - 03.2008
Associate of Applied Science - INFORMATION TECHNOLOGY
Cape Fear Community College
Bachelor of Science - MANAGEMENT
North Carolina State University
MBA - BUSINESS ADMINISTRATION
Louisiana State University