Aaron Groves
Sherman ,TX
Summary
Proven security professional with a track record of enhancing safety and customer satisfaction at Choctaw Casino & Resort. Excelled in threat assessment and emergency response, bolstered by superior customer service skills. Achieved notable reduction in incident rates through effective relationship building and complex problem-solving. Skilled in report writing and conflict de-escalation, consistently delivering results beyond employer expectations.
Overview
4
4
years of professional experience
Work History
Tribal Security Officer
Choctaw Casino & Resort
Durant, OK
12.2023 - 09.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Sales Associate
Bps Outfitters
Denison TX
07.2022 - 02.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Bear Security
Icy Strait Point
Hoonah AK
02.2023 - 11.2023
- As a Bear guard at Icy Strait Point I was tasked with guest safety and providing protection from dangerous wildlife
- Providing medical care and assistance in case of emergency’s and other serious situations
- Built personal relationships with guests to promote positive experiences.
- Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
- Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
Ranch Hand
Talley Ranch
Pilot Point, TX
02.2021 - 06.2022
- At Talley ranch I was tasked with livestock management,land management and operations of heavy machinery and equipment
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Diploma -
Sherman High School
Sherman, TXSkills
- Report Writing
- Incident Reporting
- General security
- Detail Oriented
- Superior customer service
- Emergency Response
- Complex Problem-Solving
- Relationship building and management
- Conflict de-escalation
- Conflict resolution techniques
- Threat Assessment
- Access Control Management
- Crime Prevention
Timeline
Tribal Security Officer
Choctaw Casino & Resort
12.2023 - 09.2024
Bear Security
Icy Strait Point
02.2023 - 11.2023
Sales Associate
Bps Outfitters
07.2022 - 02.2023
Ranch Hand
Talley Ranch
02.2021 - 06.2022
Diploma -
Sherman High School