Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aaron Gurrola

San Antonio,TX

Summary

Account Manager accomplished in managing customer service for numerous top accounts while simultaneously exceeding sales goals on new and existing products.

Overview

7
7
years of professional experience

Work History

Sales Account Manager

HD Supply
06.2024 - Current
  • Initiated outbound sales calls to drive revenue growth within assigned territory
  • Cultivated relationships with existing customers to enhance loyalty and increase sales opportunities
  • Addressed and resolved customer concerns and issues related to orders
  • Coordinated responses to customer inquiries and requests through various communication channels
  • Collaborated with outside sales team to ensure timely and accurate order processing
  • Utilized electronic communication methods to upsell products and services to customers

Insurance Specialist

Security Service Federal Credit Union
06.2023 - 06.2024
  • Quoted and serviced insurance policies for members
  • Managed policies and serviced customer needs
  • Prepared quotes for members
  • Prospected, quoted, and sold Personal Lines insurance products
  • Interacted professionally and communicated in a positive manner with members and non-members
  • Exceeded individual sales goals and call volume standards

Insurance Professional I

USAA
02.2021 - 06.2023
  • Customize insurance programs to suit individual customers, often covering a variety of risks
  • Explain features, advantages, and disadvantages of various policies to promote the sale of insurance plans
  • Assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract, and coverage provisions
  • Maintain respective trailing documents for all states
  • Apply developing knowledge of personal lines insurance
  • Handle premium changes for insurance products and services

Telephone Banker II

JPMorganChase
08.2018 - 11.2020
  • Assisted customers through phone, chat, and digital channels to address inquiries about financial products and services
  • Conducted account transfers, processed money orders, and resolved transaction disputes
  • Directed customers to appropriate departments based on their needs
  • Coached and trained new hires in telephone banking procedures
  • Provided excellent customer service in a bilingual environment
  • Utilized communication skills to effectively assist customers with their financial needs

Education

Cisco Network Fundamentals, PC Operating Systems, Linux, Redhat, Microsoft

San Antonio College

Management of Information Systems

Purdue University Global

Skills

    Communication skills

  • Bilingual
  • Quality assurance
  • Networking: Cisco Networking, TCP/IP, Routing and Switching
  • Network Trouble Shooting
  • Operating Systems: Linux(Red Hat, Ubuntu), Windows Server & Desktop Administration Systems/Tools: Virtualization(VMware, Virtualbox), Shell Scripting (Bash, Powershell)
  • Other IT Skills: Hardware Installation & Troubleshooting, User Support, System Configuration
  • Programming languages: Javascript

Timeline

Sales Account Manager

HD Supply
06.2024 - Current

Insurance Specialist

Security Service Federal Credit Union
06.2023 - 06.2024

Insurance Professional I

USAA
02.2021 - 06.2023

Telephone Banker II

JPMorganChase
08.2018 - 11.2020

Management of Information Systems

Purdue University Global

Cisco Network Fundamentals, PC Operating Systems, Linux, Redhat, Microsoft

San Antonio College

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Aaron Gurrola