Hard working, responsible and customer oriented individual. Countlessly demonstrates the ability to provide excellent customer service and communications skills while working. Flexible, willing and motivated to learn and apply new skills. Able to work effectively as a team member or team leader. Seeking an opportunity in a secure company/organization that allows room for growth and advancement.
Overview
13
13
years of professional experience
2014
2014
years of post-secondary education
1
1
Certification
Work History
Behavioral Health Technician
Collin Springs Behaivoral
McKinney
04.2025 - Current
Patient Care & Safety
Monitored patient behavior, mood changes, and safety risks throughout each shift.
Conducted 15-minute (or assigned) safety checks to ensure patient well-being and environmental safety.
Assisted with ADLs (activities of daily living), including hygiene, meals, and basic care needs.
Transported and escorted patients safely to groups, dining areas, and appointments within the facility.
Intervened during crises using approved de-escalation techniques to maintain a safe therapeutic environment.
Reported unsafe behaviors, self-harm concerns, or policy violations immediately to nursing and leadership.
Clinical Support
Took and recorded vital signs following clinical protocols and relayed abnormal readings to nursing staff.
Documented patient behavior, interventions, and progress notes accurately in the medical record.
Observed medication lines and ensured patients complied with scheduled medication distribution.
Supported treatment plans by reinforcing coping skills, boundaries, and therapeutic structure.
Assisted nurses and therapists during assessments, admissions, and discharges.
Group & Milieu Management
Facilitated or co-facilitated therapeutic groups, recreational activities, and educational sessions.
Encouraged patient participation, engagement, and adherence to daily schedules.
Maintained order and structure in the milieu by enforcing boundaries and safety rules.
Redirected agitation, arguments, or escalating behaviors calmly and professionally.
Facility Operations
Conducted room checks, contraband searches, and belongings inventories during admissions.
Ensured cleanliness and organization of unit spaces, patient rooms, and common areas.
Responded to codes, behavioral emergencies, and medical alerts promptly and according to policy.
Communicated effectively with nurses, supervisors, and multi-disciplinary teams during shift huddles.
Professionalism & Compliance
Protected patient confidentiality and followed HIPAA regulations at all times.
Maintained accurate shift reports and handoffs to ensure continuity of care.
Demonstrated cultural sensitivity, compassion, and professionalism in all patient interactions.
Followed facility policies, federal regulations, and safety protocols consistently.
SHTA
NEW YORK STATE OFFICE OF MENTAL HEALTH
New York
01.2014 - 02.2024
Patient Supervision & Safety
Maintained constant supervision of patients in a secure forensic psychiatric setting to ensure safety for staff, patients, and the public.
Conducted routine headcounts, area checks, and security rounds in compliance with OMH regulations.
Observed and documented patient behaviors, mood changes, and risk factors, reporting concerns immediately to clinical staff.
Safely escorted patients to medical appointments, treatment programs, court sessions, and secure areas within the facility.
Monitored for contraband and conducted searches of patients, rooms, and unit spaces following OMH security protocols.
Crisis Intervention & Behavioral Management
Utilized OMH-approved de-escalation techniques to prevent or reduce aggressive or disruptive behavior.
Participated in crisis interventions and assisted clinical staff during psychiatric or behavioral emergencies.
Applied physical intervention techniques only when authorized and necessary to maintain safety.
Helped stabilize volatile situations by maintaining professional demeanor, clear communication, and firm boundaries.
Clinical & Therapeutic Support
Assisted with patient ADLs including hygiene, meals, and personal care for individuals with psychiatric and developmental disabilities.
Supported treatment plans by modeling appropriate behavior and reinforcing therapeutic goals.
Participated in groups, skill-building activities, and structured programming to encourage patient socialization and progress.
Ensured medication compliance by escorting patients to medication lines and monitoring adherence.
Documentation & Communication
Completed incident reports, observation logs, and behavioral notes with accuracy and adherence to OMH standards.
Communicated effectively with nurses, psychologists, psychiatrists, and security staff to ensure coordinated care.
Provided clear and detailed information during shift change briefings to support continuity of care.
Security & Facility Operations
Assisted in maintaining a secure environment by ensuring doors, alarms, and observation areas were properly functioning.
Responded to facility emergencies including codes (medical, behavioral, fire, escape risks).
Ensured compliance with OMH, state, and federal regulations regarding patient rights, confidentiality, and safety.
Supported intake and discharge procedures including patient orientation, escort, and belongings inventory.
Professional Conduct
Demonstrated cultural sensitivity, professionalism, and respect while working with forensic and high-risk psychiatric populations.
Maintained strict confidentiality and complied with HIPAA and OMH policy at all times.
Completed mandatory OMH training in crisis intervention, defensive tactics, first aid/CPR, and safety protocols.
Cleaner
NEW YORK OFFICE OF MENTAL HEALTH
New York
04.2013 - 01.2014
Sanitation & Environmental Cleaning
Performed daily cleaning and sanitizing of patient rooms, bathrooms, common areas, offices, and treatment spaces in accordance with OMH health and safety standards.
Disinfected high-touch surfaces, including door handles, railings, desks, phones, and equipment to reduce infection risk.
Swept, mopped, vacuumed, and polished floors following infection control protocols.
Collected, sorted, and disposed of trash, biohazard materials, and contaminated waste using proper handling procedures.
Safety & Compliance
Followed OSHA, OMH, and infection control guidelines when using cleaning chemicals, PPE, and sanitation equipment.
Ensured cleaning materials were stored securely away from patients in locked storage areas.
Maintained awareness of patient activity and surroundings to ensure personal safety in a forensic psychiatric environment.
Reported maintenance issues, damaged equipment, and unsafe conditions to supervisors immediately.
Laundry & Linens
Collected soiled linens, towels, and clothing from designated units.
Sorted, washed, dried, folded, and distributed clean linens following OMH sanitation procedures.
Ensured timely restocking of bedding, towels, gowns, and hygiene supplies on units.
Facility Support
Assisted in preparing patient rooms for new admissions, including bed setup, comprehensive cleaning, and restocking of supplies.
Supported emergency cleaning during incidents such as spills, biohazard events, or crisis-related unit disruptions.
Helped maintain the cleanliness of secure corridors, visitation areas, and restricted zones under staff supervision.
Communication & Teamwork
Coordinated with nurses, BHT/SHTA staff, and supervisors to ensure safe access to units during cleaning.
Documented completed cleaning tasks and reported supply shortages to maintain smooth operations.
Participated in required safety, infection control, and OMH policy training.
Professional Conduct
Demonstrated respectful, professional behavior when working around forensic psychiatric patients.
Maintained confidentiality of patient information at all times.
Adapted cleaning routines based on unit needs, security protocols, and daily operational priorities.
Education
Penn Foster Career School
Scranton, PA
Skills
PMCS Instructor – New York State OMH
Trained staff in OMH-approved de-escalation and safe physical intervention
Led hands-on crisis simulations and assessed staff competency
Ensured all PMCS training met OMH safety and legal standards
Treatment plan support
Group facilitation
Handle With Care & CPR – Key Responsibilities
Applied Handle With Care–approved de-escalation and safe physical restraint techniques
Assisted in crisis situations using trauma-informed approaches to protect patients and staff
Provided basic life support, including CPR, during medical or behavioral emergencies