- Team Sports
- Enjoy participating in [activity] for overall physical and mental well-being
- I participate in low-impact exercises to strengthen core muscles
- Playing guitar
Aaron Harris
Boise,ID
Summary
Self-directed professional seeking resolution-based technical support position in which my expertise in root cause analysis, troubleshooting and providing first call resolution for customer issues can be utilized in a manner that supports company objectives. Proficient in numerous call center applications/systems with proven ability to learn new applications/systems quickly.
Overview
21
21
years of professional experience
Work History
Professional Healthcare Representative
Select Health
Utah
10.2025 - 03.2026
- Educated healthcare professionals on product benefits and updates to enhance patient care.
- Collaborated with cross-functional teams to streamline communication processes and improve service delivery.
- Developed training materials for new representatives, ensuring consistent messaging across the team.
- Analyzed market trends to identify opportunities for product positioning and competitive advantage.
Health Insurance Specialist
Maximus
Meridian, Idaho
10.2013 - 12.2013
- Assisted customer with issues, questions, concerning health insurance, submitted application at when the site was working.
Customer Service Specialist
Teleperformance
Boise, Idaho
03.2005 - 02.2012
- Provided technical support for mobile devices by troubleshooting network issues and Level 10 customer support. Responded to user’s service requests and resolved trouble tickets to ensure customer downtime was minimal. Coached team members in improving call handling time and customer satisfaction.
- Key Responsibilities
- First call customer resolution, maintained top 5% status from 2008 to 2012
- Root problem analysis for Level 2 technical support
- Mentored and trained new team members
- Ensured tickets that could not be resolved by our group were escalated to the appropriate team in a timely manner via warm transfers
- Assisted with launch of 3 new call centers in surrounding regions
- Selected as liaison between team members and management as a member of the Commitment Team which mediated policies and procedures
- Investigated customer billing issues and negotiated resolution
- Researched customer issues and billing trends to ensure the most feasible solution was delivered
- Educated customers in corporate and billing policies
- Provided up-sales, upgrades, and new line of service support
Education
Bachelor of - Information Technology
Southwest University
04-2014
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Ultimate Medical Academy
01-2016
Business Management
Westwood College Online
05-2009
Skills
- Troubleshooting and Issue Resolution
- Root Cause Analysis
- End-user Training and Support
- Mentored teams in call resolution
- Customer Relationship Management
- MS Office Applications
- Programming language
- Application Development
- Supervision
- Queue Distribution
Interests
Timeline
Professional Healthcare Representative
Select Health
10.2025 - 03.2026
Health Insurance Specialist
Maximus
10.2013 - 12.2013
Customer Service Specialist
Teleperformance
03.2005 - 02.2012
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Ultimate Medical Academy
Business Management
Westwood College Online
Bachelor of - Information Technology
Southwest University
Billing and coding Certificate
Experience in Coding and Billing; Understanding on how claims process and corrections