Kateia Gray
Warner Robins,Georgia
Summary
An industrious and energetic self-starter eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Proven versatility with experience working independently and with a team while fully remote. Motivated to learn new skills, grow and excel in the area of Public Health.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Professional Healthcare Representative
North Central Health District
09.2020 - Current
- Called and conducted 16-24 interviews daily with individuals with positive test for COVID-19 and provided further instructions and/or gathered information.
- Coordinated with Care Resource Coordinators if necessary, to refer cases to local support resources
- Enhanced data accuracy by meticulously inputting COVID-19 test results and demographics into t State Electronic Notifiable Disease Surveillance System.
- Maintained patient confidentiality and adhered to strict HIPAA regulations while managing sensitive health records.
- Safeguarded database integrity by conducting routine quality checks on entered information and making necessary adjustments as needed.
- Provided exceptional customer service when addressing inquiries from medical staff or patients regarding test result status.
- Used critical thinking during interviews to identify trends, gather additional information, and escalate any risks where necessary
Master-at-Arms
United States Navy Reserve
08.2008 - Current
- Kept unit compliant with protocols and appearance standards.
- Conducted Career Development Boards for oncoming and outgoing sailors
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies and plans.
- Moved around different departments and vital area and adjust workflow to cover changing needs.
- Submitted documentation for payroll, managed schedules and enforced policies for 48 personnel.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Secretary for MWR- Morale, Welfare, and Recreation program; former VP
Health Service Administration Intern
Middle Georgia State University
01.2020 - 03.2020
- Streamlined office processes by organizing files and updating digital record systems.
- Enhanced interdepartmental communication by scheduling meetings and preparing agendas for team discussions.
- Maintained professional office environment through effective organization and cleaning practices.
- Increased customer satisfaction by promptly responding to inquiries and resolving issues in courteous manner.
- Managed inventory of office supplies, ensuring consistent availability of necessary items for daily operations.
- Expedited document processing by effectively utilizing scanning, photocopying, and printing equipment as needed.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
Education
Bachelor of Science - Healthcare Service Administration
Middle Georgia State University
Macon, GA05.2020
Associate of Science - Pre-Nursing
Georgia Military College
Warner Robins, GA05.2017
Skills
- Problem Solver
- Calm and Effective Under Pressure
- Team builder, inspires cooperation and progress
- Excellent organizational and communication skills
- Proficiency with Microsoft office 365 applications
- Issue and Complaint Resolution
- Customer Data Confidentiality
- Adaptable
Certification
- BLS/CPR Certified
- Secret government Security Clearance
Timeline
Professional Healthcare Representative
North Central Health District
09.2020 - Current
Health Service Administration Intern
Middle Georgia State University
01.2020 - 03.2020
Master-at-Arms
United States Navy Reserve
08.2008 - Current
Bachelor of Science - Healthcare Service Administration
Middle Georgia State University
Associate of Science - Pre-Nursing
Georgia Military College
- BLS/CPR Certified
- Secret government Security Clearance
Similar Profiles
Jessica TuckerJessica Tucker
Linkage Coordinator - Interim at North Central Health DistrictLinkage Coordinator - Interim at North Central Health District
Tiaundra HickeyTiaundra Hickey
Patient Navigator at North Central Health DistrictPatient Navigator at North Central Health District
Marquita StephensMarquita Stephens
Human Resource Generalist at DPH- North Central Health District MaconHuman Resource Generalist at DPH- North Central Health District Macon