Justin Lopez
San Antonio,TX
Summary
Adept at debt negotiation and showcasing exceptional problem-solving skills, I excelled in roles at prestigious firms including Accenture. Leveraging call center experience and a knack for persuasion, I consistently met performance goals, enhancing customer satisfaction and streamlining collections processes. My flexible approach and organizational prowess have been pivotal in driving success and achieving significant outcomes.
Overview
9
9
years of professional experience
Work History
Professional Healthcare Representative
Accenture
San Antonio , TX
11.2022 - Current
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
- Resolved customer queries related to health insurance claims, payments, reimbursements.
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Explained eligibility details and affordability options to patients with kindness and respect.
Auto Claims Representative
Goosehead
San Antonio, TX
06.2022 - 10.2022
- Responded promptly to customer inquiries regarding coverage options, premium costs, claim status.
- Counseled prospects and policyholders on coverage, limits and regulations.
- Facilitated policy renewals, ensuring clients' coverage needs were continuously met.
- Conducted periodic reviews of clients' insurance needs, suggesting updates or upgrades to policies where necessary.
- Assisted claimants, providers and clients with problems or questions regarding claims.
Member Debt Solutions Representative
USAA Federal Savings Bank
San Antonio, TX
11.2021 - 05.2022
- Received payments and posted amounts to customer accounts.
- Conducted skip tracing activities to locate delinquent customers.
- Negotiated payment plans with delinquent account holders to facilitate debt resolution.
- Oversaw daily collections and accounts receivable activities, developing robust strategies to maximize collections and reduce aged accounts.
Ccs Senior Representative
Kohls Corp
San Antonio, TX
09.2015 - 01.2020
- Negotiated to collect balances in full
- Achieved performance goals on a consistent basis
- Used skip tracing and other techniques to locate debtors
Education
Some College (No Degree) - Business Administration
San Antonio College
San Antonio, TXSkills
- Collection strategy
- Debt negotiation
- Persuasion techniques
- Call center experience
- Goals and Performance
- Organization
- Problem solving
- Flexible and Adaptable
- Multitasking
Timeline
Professional Healthcare Representative
Accenture
11.2022 - Current
Auto Claims Representative
Goosehead
06.2022 - 10.2022
Member Debt Solutions Representative
USAA Federal Savings Bank
11.2021 - 05.2022
Ccs Senior Representative
Kohls Corp
09.2015 - 01.2020
Some College (No Degree) - Business Administration
San Antonio College