AARON HENDRIX
Raleigh,NC
Summary
Skilled and dedicated professional with strong people skills and management experience. Adept at retaining customers through exceptional service and documentation of interactions. Demonstrated ability to lead teams effectively, work diligently, and operate company vehicles safely and efficiently. Committed to driving customer satisfaction and operational excellence.
Overview
9
9
years of professional experience
Work History
Manager of Catering and Special Events
Two Roosters Ice Cream
Raleigh , NC
2023.01 - Current
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Juggled high volume of orders while making sure every customer received food as ordered.
- Prioritized service to develop relationships and improve customer regularity.
- Documented sales, customer interactions, and other important details to achieve smooth operations.
- Organized involvement in local events, meetings, and parties to serve as caterers or food vendors.
Shop Associate/Delivery Driver
Two Roosters Ice Cream
Raleigh , NC
2021.05 - 2022.12
- Managed POS register to complete customer transactions.
- Maintained showcase, lobby, and patio area cleanliness, remaining attentive to trash, tables, and chairs.
- Informed customers about current ice cream flavors, ingredients, and nutritional information.
- Maintained safe food handling practices to prevent germ spread.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Managed accurate recordkeeping by distributing invoices and updating logs.
- Loaded and unloaded vehicles at distribution center and delivery address.
Pharmacy Technician
HealthSmart Pharmacy
Wake Forest , NC
2020.08 - 2022.05
- Receive written prescription or refill requests and verify that information is complete and accurate.
- Establish or maintain patient profiles, including lists of medications taken by individual patients.
- Answer telephones, responding to questions or requests.
- Prepack bulk medicines, fill bottles with prescribed medications, and type and affix labels.
- Assist customers by answering simple questions, locating items, or referring them to the pharmacist for medication information.
- Prepare and process medical insurance claim forms and records.
Customer Service
HealthSmart Pharmacy
Wake Forest , NC
2016.11 - 2020.08
- Operate cash register to process cash or credit sales.
- Greet customers and help them locate merchandise.
- Receive, store, and inventory pharmaceutical supplies or medications, check for out-dated medications, and notify pharmacist when inventory levels are low.
- Unpack, sort, count, and label incoming merchandise, including items requiring special handling or refrigeration.
- Prepare, maintain, and record records of inventories, receipts, purchases, or deliveries, using a variety of computer screen formats.
- Maintain and clean equipment, work areas, or shelves.
Server's Assistant
Texas Roadhouse
Wake Forest , NC
2016.01 - 2017.01
- Wipe tables or seats with dampened cloths or replace dirty tablecloths.
- Set tables with clean linens, condiments, or other supplies.
- Scrape and stack dirty dishes and carry dishes and other tableware to kitchens for cleaning.
- Clean up spilled food or drink or broken dishes and remove empty bottles and trash.
- Locate items requested by customers.
- Serve food to customers when waiters or waitresses need assistance.
Education
Associate - Arts
Wake Tech Community College
Raleigh, NCSkills
- Good listening skills
- Interpersonal skills
- Basic computer skills
- Working in teams
- Complaint resolution
- Team Leadership
- Customer Relationship Management (CRM)
- Employee training and development
Additional Information
Extracurricular Activities:
Small business: Creating and selling custom sneakers
Providence Baptist Church City Serve
Youth Bible Study Leader
Mission Trip Czech Republic 2018, 2019
Timeline
Manager of Catering and Special Events
Two Roosters Ice Cream
2023.01 - Current
Shop Associate/Delivery Driver
Two Roosters Ice Cream
2021.05 - 2022.12
Pharmacy Technician
HealthSmart Pharmacy
2020.08 - 2022.05
Customer Service
HealthSmart Pharmacy
2016.11 - 2020.08
Server's Assistant
Texas Roadhouse
2016.01 - 2017.01
Associate - Arts
Wake Tech Community College
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