- Running
- Gym Workouts
- Golf
- Artificial Intelligence (AI) and Machine Learning
- Robotics
Aaron Hinojosa
San Antonio,TX
Summary
Dedicated professional with expertise in technical support and system monitoring. Proficient at collaborating with IT teams to implement security measures and improve response times, driving user satisfaction and operational excellence. Proven ability to manage servers, networks, and hardware, ensuring seamless operations. Known for strong team collaboration and adaptability to evolving technological needs, excelling in system troubleshooting and performance optimization.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Information Systems Analyst
Air Force
San Antonio, TX
12.2022 - Current
- Managed system backups and recovery processes to ensure data integrity and availability.
- Administered user accounts, permissions, and access controls across multiple platforms.
- Collaborated with IT teams to develop and enforce security protocols for sensitive information.
- Provided technical support for hardware and software issues, ensuring minimal downtime for users.
- Installed and configured network systems, enhancing connectivity and communication across departments.
- Assisted in troubleshooting IT-related problems, improving response times and user satisfaction.
Lumber Sales Associate
Home Depot
Brownsville, TX
01.2022 - 12.2022
- Maintained organized and accurate inventory of lumber supplies and related materials.
- Moved bulk customer orders with safe operation of forklifts.
- Provided product knowledge to enhance customer shopping experience and satisfaction.
- Collaborated with team members to ensure efficient store operations during peak hours.
- Operated power tools safely while preparing lumber for customer orders and projects.
- Assisted customers with selecting the appropriate lumber for their projects, resulting in increased satisfaction and repeat business.
Education
High School Diploma -
Hanna Early College High School
Brownsville, TX05.2021
Skills
- Troubleshooting skills
- IT asset management
- Data analysis
- Project planning
- System updates
- System monitoring
- Technical support
- Windows administration
- User management
- Software installation
- Hardware installation
- Endpoint security
Accomplishments
- Installed, configured, and maintained 150+ workstations and network devices across secure networks
- Managed 200+ user accounts with strict access controls and security protocols
- Reduced ticket resolution time by ~25%, improving overall support efficiency
- Led a 5 person operations team during a large scale international training exercise, managing $17.4M in communications systems and coordinating real time intelligence support across 5 missions and 24 flight operations; enabled hands on ISR training for 520 allied personnel while maintaining uninterrupted mission communications over a 10 day operation.
- Deployed and configured 17 cloud based zero clients during a critical operations center redesign; coordinated cross functional teams to complete system imaging, connectivity, and migration with minimal downtime while securing $5.1K in hardware assets.
- Resolved 600+ IT service tickets, including 12 high priority access requests enabling 12 administrators across 7 organizations to manage and secure 200K+ endpoints; supported deployment of a private relay connecting 1,100 systems in compliance with cybersecurity requirements.
- Audited and reconciled 121 technology assets three months ahead of deadline; identified inventory gaps, corrected tracking errors, and ensured accountability for $118K in hardware with zero discrepancies while improving configuration compliance standards.
Certification
- Comptia Security+ License - 2023
Interests
Timeline
Information Systems Analyst
Air Force
12.2022 - Current
Lumber Sales Associate
Home Depot
01.2022 - 12.2022
High School Diploma -
Hanna Early College High School