Aaron Howard
Farmington
Summary
Dedicated professional, well-versed in regulatory evaluations and compliance and Licensing. Known for delivering accurate and comprehensive analyses that support organizational integrity. Collaborative team member, adaptable to evolving requirements, and committed to achieving results with precision and reliability.
Overview
19
19
years of professional experience
Work History
Consumer Credit Examiner
State Of Maine
Gardiner, ME
05.2023 - Current
- Conducted thorough examinations of regulatory compliance for Mortgage companies.
- Analyzed documentation to ensure adherence to local, state, and federal guidelines..
- Managed high volume caseloads, prioritizing tasks to meet strict deadlines while maintaining attention to detail.
- Analyzed information gathered from investigations and reported findings.
- Reviewed and processed new Individual and Company Licenses for Supervised Lenders, Brokers, Servicers as well as annual renewals.
- Responded to Email, and telephone requests for information from general public, attorneys and other involved parties.
- Informed customers by mail or telephone of additional steps needed to obtain licenses.
Communication Specialist
Atlantic STS/GX2
Augusta, ME
08.2017 - 05.2023
- Solicited new and Existing customers Telecommunications solutions for Businesses.
- Wrote contracts and proposals based on the needs of the business.
- Evaluated effectiveness of communication campaigns, using insights to guide future initiatives.
- Used various social media platforms for media and blogger outreach.
- Ensured consistent brand messaging across all external communications channels, leading to a strong brand identity.
- Answered client queries and complaints to provide strong customer service.
Sales Agent
Access WorldWide Communications
Augusta, ME
09.2012 - 08.2017
- Sold Spectrum Services to new and existing customers.
- Delivered product presentations, effectively communicating features and benefits.
- Implemented strategies to improve customer satisfaction and retention rates.
- Assisted call-in customers with questions and orders.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
Relationship Manager
Barclay Card US
Wilton, ME
07.2010 - 04.2011
- Handled customers concerns with there Credit Card accounts.
- Processed payments, balance transfers and other changes to customers accounts.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
Inside Sales Coordinator
NotifyMD
Farmington, ME
09.2007 - 09.2008
- Solicited communication solutions to new and existing customers, which included Physician practices, and hospitals.
- Demonstrated our products via the telephone and internet.
- Composed pricing proposal and quotes.
- Streamlined order processing procedures, reducing turnaround time for client requests.
- Engaged clients through effective communication and interpersonal skills, which helped to develop lasting relationships.
- Followed up with customers by phone and email to resolve issues quickly and answer questions.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Managed the processing of sales orders, ensuring accuracy and timeliness from placement to delivery.
Education
High School Diploma -
Mt.Blue High School
Farmington, ME06-2000
High school or equivalent - Criminal Law
University Of Maine At Augusta
Augusta, MESkills
- Documentation review
- Customer Service
- Critical thinking
- Relationship building
- Sales/Presentation Skills
- Problem-solving abilities
- Application review
- Excellent verbal and Written communication skills
- Ability to adapt and handle multiple tasks
Timeline
Consumer Credit Examiner
State Of Maine
05.2023 - Current
Communication Specialist
Atlantic STS/GX2
08.2017 - 05.2023
Sales Agent
Access WorldWide Communications
09.2012 - 08.2017
Relationship Manager
Barclay Card US
07.2010 - 04.2011
Inside Sales Coordinator
NotifyMD
09.2007 - 09.2008
High School Diploma -
Mt.Blue High School
High school or equivalent - Criminal Law
University Of Maine At Augusta