Aaron Huffmyer
Lancaster,PA
Summary
Highly motivated Army National Guard 25B (Information Technology Specialist) with an active Secret clearance and hands-on experience supporting enterprise IT environments in both military and civilian settings. Proven ability to troubleshoot network and system issues, administer Active Directory, review system logs, and document and resolve technical incidents. Currently serving as a Technology Support Specialist within a large school district, providing Tier 1–2 support for hundreds of devices, configuring network-connected systems, and assisting users with identifying potential phishing emails. Seeking a DoD civilian SOC Analyst or cybersecurity role to apply strong IT fundamentals, security awareness, and disciplined operational practices in support of Army missions.
Overview
4
4
years of professional experience
3
3
Certifications
Work History
Tech Support Specialist
Conestoga Valley School District
Lancaster, Pennsylvania
10.2023 - Current
- Provide Tier 1–2 technical support to staff, faculty, and students across multiple schools, supporting hundreds of devices.
- Serve as the primary technician for Smoketown and Brownstown Elementary, while assisting middle and high school locations as needed.
- Respond to and resolve 20–40 help desk tickets per week using IncidentIQ, documenting detailed troubleshooting steps and resolutions.
- Configure and troubleshoot network-connected devices including VoIP desk phones, printers, interactive boards, and Crestron systems (NVX-360, control panels, EC-30 chassis).
- Assign and troubleshoot IP addresses, DNS, and DHCP configurations on network devices.
- Investigate network connectivity issues by reviewing switch logs, device interfaces, and endpoint configurations.
- Administer Active Directory by creating and disabling user accounts, resetting passwords, managing security groups, organizing OUs, joining systems to the domain, and troubleshooting Group Policy and account lockouts.
- Assist users in identifying potential phishing emails and provide cybersecurity awareness guidance.
- Escalate complex issues to network or systems administrators with thorough documentation and supporting evidence.
- Perform occasional after-hours and on-call support to resolve critical technology issues.
IT Specialist (25B)
Pennsylvania Army National Guard
Elizabethtown, Pennsylvania
07.2022 - Current
- Support Army IT and communications operations in a military environment while maintaining compliance with DoD security requirements.
- Configure, deploy, and troubleshoot Very Small Aperture Terminal (VSAT) systems to ensure reliable brigade-level communications.
- Review system and network connectivity issues by validating IP addressing, device configuration, and physical connections.
- Train and guide other National Guard units on VSAT setup, troubleshooting procedures, and operational best practices.
- Reimage government laptops and ensure systems are properly configured for operational use.
- Utilize CAC-enabled systems and follow established military SOPs and change management processes.
- Document technical procedures, issues, and resolutions in accordance with military standards.
Education
High School Diploma -
McCaskey High School
Lancaster, PA06-2022
Skills
* Security Operations Center (SOC) Fundamentals
* Incident Detection & Documentation
* Log Review & Analysis (Windows Event Viewer, Network Device Logs)
* Active Directory & Access Control
* Network Troubleshooting (TCP/IP, DNS, DHCP)
* Phishing Awareness & User Support
* Ticketing Systems (IncidentIQ)
* Change Management & SOP Adherence
* DoD IT & Security Compliance Awarenes
Certification
CompTIA Security+ (Expires 2029)
Timeline
Tech Support Specialist
Conestoga Valley School District
10.2023 - Current
IT Specialist (25B)
Pennsylvania Army National Guard
07.2022 - Current
High School Diploma -
McCaskey High School