Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Work Availability
Software
Interests
Timeline
CustomerServiceRepresentative
Bisade Fashola

Bisade Fashola

Windsor Mill,USA

Summary

I’m a driven and focused cybersecurity student with hands on experience in digital tools, troubleshooting, and technical problem solving. I'm a Savvy expert experienced in troubleshooting computer hardware and software issues in customer focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. I'm

Hardworking and passionate job seeker with strong organizational skills eager to secure entry level position. Ready to help team achieve company goals.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Security Support Analyst Intern

Defiant, makers of Wordfence
05.2025 - Current
  • Provided technical support for WordPress site owners, identifying and resolving malware infections using Wordfence’s real-time scanning and threat intelligence tools. Conducted security audits and log analysis to detect malicious activity, unauthorized logins, and file changes. Guided customers through best practices in hardening WordPress environments: enabling 2FA, restricting access to sensitive directories, and optimizing firewall configurations. Documented and communicated findings in a clear, user-friendly manner to support customer retention and satisfaction. Participated in internal product testing and threat detection simulations to improve support responses.
  • Managed service follow-up communications, confirming satisfactory resolution of customers' service requests via email and phone.
  • Answered customer support inquiries via specialized ticket tracking platforms.
  • Performed troubleshooting of network connectivity for BYOD (Bring Your Own Device) participants, confirming successful connectivity and BYOD policy compliance.
  • Utilized ticketing system to track customer requests and prioritize urgent needs.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Installed and configured operating systems and applications.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Generated reports to track performance and analyze trends.
  • Monitored system performance to identify potential issues.
  • Installed, configured and maintained computer systems and network connections.
  • Diagnosed and troubleshot hardware, software and network issues.

Front Desk Assistant, Admissions Office (Work Study)

Community College of Baltimore County (CCBC)
01.2025 - Current
  • Serve as the first point of contact for students and visitors, providing accurate information on enrollment, campus resources, and administrative procedures. Support office operations by organizing student files, managing calls, and maintaining a secure and welcoming environment. Handle confidential information with discretion and adhere to data protection protocols.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Answered customer telephone calls promptly and appropriately handled needs.

Intern

AIG Cybersecurity Ransomware Mitigation Simulation — Forage
03.2025 - 04.2025
  • Developed and executed a Python script to successfully brute force decrypt a ransomware-encrypted file without paying ransom. Utilized password dictionaries (RockYou subset) and file system navigation to perform rapid incident response and data recovery. Gained hands-on experience with ransomware behavior, Python scripting, file decryption, and cybersecurity mitigation strategies.
  • Sorted and organized files, spreadsheets, and reports.
  • Explored new technologies and approaches to streamline processes.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Maintained database systems to track and analyze operational data.

British Airways Data Science Virtual Internship — Forage
03.2025 - 04.2025
  • Collected and cleaned real-world customer review datasets using manual web scraping and data inspection techniques. Conducted exploratory data analysis (EDA) to uncover trends and patterns impacting customer satisfaction. Developed and evaluated predictive machine learning models to forecast customer holiday bookings. Presented findings and recommendations using professional reporting (PDF + PowerPoint formats).

Media Communications / Service Desk Support (Hybrid, Part-Time)

Jesus House Baltimore (JHB)
04.2024 - 09.2024
  • I maintained IT systems and resolved connectivity issues for digital platforms. Provided technical support for live streaming events, ensuring security measures were in place. Assisted in website maintenance, identifying and resolving web-related security vulnerabilities to enhance platform reliability and security.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Learned and adapted quickly to new technology and software applications.
  • Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
  • Organized and detail-oriented with a strong work ethic.

Education

AAS - Cybersecurity

Community College of Baltimore County (CCBC)
Catonsville, MD
12-2025

High School Diploma - undefined

ST Timothy High school
06.2018

Skills

  • Malware Removal (Wordfence, YARA)
  • Security Monitoring (Splunk, SIEM, IDS/IPS, Event Viewer)
  • Incident Response & Log Analysis
  • Network Security (VLANs, TCP/IP, DNS, DHCP)
  • Firewall Configuration (Palo Alto, Wordfence)
  • Vulnerability Scanning (OWASP ZAP, Shodan, Nmap)
  • Web Application Security (XSS, SQL, Burp Suite)
  • Linux (Ubuntu, CentOS, Kali), Windows Server (AD, GPO)
  • Ansible Automation & SSH Key Authentication
  • System Hardening & File Permissions
  • Virtualization (VMware, EVE-NG, LocalWP)
  • VPN, Static/DHCP IP Configuration, DNS Tunneling Detection
  • Python (requests, pandas, scikit-learn, brute-force decryption scripts)
  • Bash Scripting (CyberBugShield, threat automation)
  • API Integration (SocketIO, Shodan API, CVE feeds)
  • Real-Time Dashboards & Alerting Systems
  • GPG Encryption, Telegram Bot Integration
  • Exploratory Data Analysis (EDA)
  • Predictive Modeling (scikit-learn)
  • Excel, Google Sheets Automation
  • Professional Incident Reporting & Documentation
  • Cybersecurity Research & Threat Advisories
  • Wordfence, Splunk, Wireshark, Metasploit, OWASP ZAP, Burp Suite
  • VMware, EVE-NG, LocalWP
  • GitHub, CLI, Visual Studio Code
  • SOC Toolkit, Log Management Tools
  • ServiceNow
  • Freshdesk
  • Slack
  • Microsoft Teams
  • Administrative skills
  • Data entry
  • Task delegation
  • Effective planning
  • Listening skills
  • Multitasking and organization
  • Analytical mastery
  • Time management
  • Excellent communication
  • Word processing
  • Attention to detail
  • Security monitoring
  • Conflict management
  • Mail routing
  • Event coordination
  • Documentation and recordkeeping
  • Calendar management
  • Switchboard operation
  • Recordkeeping
  • Inbound call management
  • Confidentiality
  • File management
  • Mail sorting and routing
  • Problem-solving skills
  • Customer service
  • Hospitality services
  • User account management
  • Internal technical communications
  • Network troubleshooting
  • Hardware support
  • Ticketing systems
  • System administration
  • Remote support
  • Incident management
  • Debugging
  • Technical assistance
  • Application support
  • Failure resolution
  • Technical solution analysis
  • Data analysis
  • Security protocols
  • Customer relationship management
  • Helpdesk operations
  • Virtualization technologies
  • Activity planning
  • Technical operations optimization
  • Customer engagement
  • Ticket management
  • Documentation and reporting
  • Operating systems
  • Technical background
  • Cross-functional coordination
  • Data collection
  • Issue escalation
  • Support services
  • Web Security expertise
  • Client communication

Certification

  • CompTIA Security+
  • SOC Analyst Bootcamp Completion Certificate (Audit services, Splunk, and security event monitoring)
  • OPSWAT Critical Infrastructure Protection (ICIP)
  • Cisco Net Academy: Introduction to cybersecurity
  • British Airways Data Science Virtual Internship Certificate
  • AIG Cybersecurity Ransomware Mitigation Simulation Certificate

Accomplishments

  • Resolved product issue through consumer testing.
  • Completed a SOC Analyst 5 days bootcamp
  • Achieved identifying Threat through effectively helping with splunk.
  • Collaborated with team of 12 in the development of CyberBugShield.
  • Documented and resolved Malware threat issue which led to Website event monitoring and web security.

Languages

English
Full Professional
yoruba
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

CyberBugShield

Interests

Programming

Timeline

Security Support Analyst Intern

Defiant, makers of Wordfence
05.2025 - Current

Intern

AIG Cybersecurity Ransomware Mitigation Simulation — Forage
03.2025 - 04.2025

British Airways Data Science Virtual Internship — Forage
03.2025 - 04.2025

Front Desk Assistant, Admissions Office (Work Study)

Community College of Baltimore County (CCBC)
01.2025 - Current

Media Communications / Service Desk Support (Hybrid, Part-Time)

Jesus House Baltimore (JHB)
04.2024 - 09.2024

High School Diploma - undefined

ST Timothy High school

AAS - Cybersecurity

Community College of Baltimore County (CCBC)

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