STANLEY FLOWERS

Security-focused System Administrator with experience supporting 500+ users and 300+ endpoints in a GCC High (GCCH) Microsoft 365 environment. Specializes in identity management, endpoint lifecycle operations, automation, and compliance-driven cloud infrastructure. Proven track record of reducing administrative overhead through PowerShell automation, strengthening security posture through Conditional Access and endpoint hardening, and leading annual enterprise device refresh cycles. Strong background in Azure AD, Intune, hybrid identity, and government-compliant imaging standards.

• Manage Azure AD / Entra ID identity lifecycle including RBAC, MFA, Conditional Access, and license governance

• Implement Conditional Access policies and endpoint compliance controls to strengthen organizational security posture

• Supported and secured ~300 endpoints through Intune, Group Policy, and government-hardened baseline images, enhancing endpoint security and compliance

• Lead enterprise deployment of Dell Latitude 5500 series systems including secure imaging, BitLocker encryption, asset tracking, and nationwide shipment to end users.

• Perform patch management, vulnerability remediation, and system hardening across cloud and endpoint environments

• Maintained cloud infrastructure, ensuring operational continuity and compliance with government standards

• Maintain documentation and SOPs to support audit readiness and operational continuity

• Developed secure baseline imaging process for government-compliant endpoint deployments

• Created standardized end-user documentation framework reducing recurring support tickets by 20%

• Engineered automated onboarding workflow integrating ticketing system and PowerShell, reducing provisioning time and eliminating manual configuration inconsistencies
• Led endpoint lifecycle governance initiative, managing 300+ devices and executing annual warranty-based refresh cycles to maintain compliance and operational reliability

• Deploying and building applications via SCCM
• Configured iOS devices using MDM configurations to ensure secure operations.
• Configuring iOS devices (iPhone, iPad) using MDM configurations
• Troubleshot software and application functionality to ensure seamless user experience.
• Troubleshooting hardware issues and organizing support tickets with manufacturers (ServiceNow)
• Escalated technical incidents to IT manager, facilitating timely resolution.
• Creating Power BI analytic reports of ticket categories and remediation
• Reported inventory status to litigation and security team, supporting compliance tracking.

• Resolved 40-75 urgent issues related to MUSC Health Technology via phone daily
• Troubleshooting application software such as Cisco AnyConnect, Citrix Receiver
• Gained expertise in Epic Hyperspace medical record system
• Organized user email accounts, recovered .pst files, trained users to assign delegates, and created knowledge base articles for Outlook workflows
• Configuring VOIP phones using the Avaya Workplace, Avaya Agent, and Five9
• Applied security groups for access and adjusted group policies to maintain security protocols

• Taught interactive lessons using games to facilitate learning of programming languages: Python, C#, JavaScript, and LUA
• Guided students in learning programming languages through engaging gaming environments, enhancing understanding and retention
• Developed structured lesson plans for daily classes

• Troubleshot hardware and application issues to resolve banking needs, focusing on Citrix Workspace applications.
• Guided users in transitioning to a new domain name server, ensuring smooth adoption and minimal disruption.
• Facilitated transfer of incidents to Tier II agents with warm hand-offs for effective communication and resolution.

• Specialist, Scan/Print Production using Inkjet, Laser, and 3D print technology; minor troubleshooting
• Ensured customer satisfaction by managing daily transactions, maintaining a record of positive feedback regarding products and payments
• Logged printer firmware upgrades during Microsoft 7 to 10 transition; created Excel spreadsheets to track project details and progress