Aaron Hyer
Francestown,NH
Summary
Seasoned Operations Manager and talented leader with 20 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
20
20
years of professional experience
Work History
Operations Manager
Wyndham Vacation Ownership
09.2014 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Trained and guided team members to maintain high productivity and performance.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Strived to make every interaction with guests memorable and build long term relations.
- Over seeing all Capital projects, Building and Grounds, and housekeeping departments.
- Managed 24 rentable units, while taking in guest requests, turning rooms for next stays, worked in off lining rooms to conduct preventative maintenance and deep cleans on units. Took all snow removal and landscaping in house instead of contracting out.
Snow Cat Operations
Peak Resorts
12.2019 - 03.2021
- Assessed equipment for damage, wear, and fluid levels.
- Performed routine maintenance as needed.
- Carried out nightly tasks pushing out trails, building, resurfacing, and maintaining all mountain trails.
Out Side Operations
Granite Gorge Ski Area
10.2012 - 03.2014
- Developed systems and procedures to improve operational quality and team efficiency.
- Snowmaking
- Grooming
- Terrain park fabrication and building
Fabrication/Lead Groomer
Big Boulder Park/ Jack Frost
04.2009 - 04.2012
- Built Fabrication Shop from ground up and built terrain park features for all of peak resorts. Including Carinthia, Attitash, Wild Cat, Crotched, Big Boulder/Jack Frost, Brandy Wine, Paoli Peaks.
- Lead groomer for Jack Frost
- Worked with Big Boulder for events
Director of Snow Surfaces and Free Style Terrain
Peak Resorts
11.2003 - 03.2009
- Presented creative concepts to clients and implemented continual feedback to achieve client satisfaction.
- Worked with creative teams to develop concept designs for campaigns that resonated with target audiences.
- Directed photo shoots for print and digital media, reviewing each element against client standards and expectations.
- Monitored progress of projects, keeping on schedule and within budget.
- Collaborated with marketing and advertising teams to maintain brand consistency across campaigns.
Education
High School Diploma -
Conval Regional High School
Peterborough, NH06.2001
Skills
- Work in High-Pressure Environments
- Manage Budgets
- Order Supplies
- Customer Service and Hospitality background
- Reliable and dependable
Timeline
Snow Cat Operations
Peak Resorts
12.2019 - 03.2021
Operations Manager
Wyndham Vacation Ownership
09.2014 - Current
Out Side Operations
Granite Gorge Ski Area
10.2012 - 03.2014
Fabrication/Lead Groomer
Big Boulder Park/ Jack Frost
04.2009 - 04.2012
Director of Snow Surfaces and Free Style Terrain
Peak Resorts
11.2003 - 03.2009
High School Diploma -
Conval Regional High School