Summary
Overview
Work History
Education
Skills
Timeline
Volunteer

Ashley Jackson

Laurence Harbor,NJ

Summary

Empathetic Counseling Intern known for connecting with clients, maintaining comfort and promoting progress during sessions. Easily collects information about patients through conversations, questions and in-depth interviews. Excellent observational and analytical skills with great insight into patients' mental state. Kind Counseling Intern skilled in initial case management and treatment planning for adults and families. In-depth knowledge of cognitive behavioral therapy. Understands source of problems and determines solutions to curb such issues. Dedicated and honesty provides support to clients on social, personal and economic issues.

Overview

4
4
years of professional experience

Work History

Counselor Intern

Veritas Recovery Center LLC
South Amboy, NJ
06.2022 - Current
  • Led supportive group discussions and education sessions with alcohol and drug users and families.
  • Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
  • Developed individual treatment goals based on history and diagnosis.
  • Provided counseling and support to clients with drug and alcohol abuse issues.
  • Facilitated group and individual therapy in an in patient setting.
  • Completed required documentation for continued therapy coverage by insurance companies to meet deadlines.
  • Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.
  • Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
  • Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
  • Coordinated referrals for addiction services based on individual client needs and preferences.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.

Resident Assistant

Veritas Recovery Center LLC
South Amboy, NJ
11.2021 - 06.2022
  • Assisted residents in preparing for activity and social programs.
  • Maintained clean, safe and well-organized patient environment.
  • Attended, participated and contributed to monthly staff meetings addressing resident needs.
  • Responded to room transfers, incident reports and maintenance requests.
  • Developed rapport to create safe and trusting environment for care.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Led by example through mature behavior consistent with regulations and rules.
  • Supervised daily activities and provided assistance to staff.
  • Counseled peers on career, academic and personal concerns.
  • Mediated and conflicts to achieve peaceful and fair resolutions.
  • Implemented and enforced university and housing policies.
  • Created and implemented social, educational and recreational programs for residents.
  • Mentored and supervised groups of residents on on-site.
  • Coached students on useful life and personal care skills.
  • Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
  • Promoted positive relations between residents and staff.
  • Supported personal needs of residents dealing with diverse conditions.
  • Enforced policies and safety standards through building and room rounds.
  • Provided emotional support and counseling to residents coping with loss and created and developed bereavement groups.
  • Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs.

Dispatch Supervisor

St. Moritz
Fords, NJ
04.2018 - 01.2021
  • Operated and monitored security panels, alarms and related security equipment to provide area and visitor surveillance.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Modernized communications systems to improve productivity, reliability and efficiency.
  • Supervised team of 12 employees and provided training focused on maximizing overall performance.
  • Analyzed project and vendor data and compiled information into presentations for internal purposes.
  • Closely monitored dispatch board to triage and prioritize over 900 daily calls.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
  • Sent out numerous drivers to assist 50 hourly callers based on locations, needs and worker availability.
  • Served as mediator when appropriate to settle conflicts and discrepancies between field personnel and management.

Deli Clerk

Shop Rite
Lawrenceville, NJ
07.2017 - 01.2018
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.
  • Learned other teammates' work tasks to train as backup.
  • Offered product samples to customers, generating additional sales through taste-testing.
  • Created appealing food arrangements for party trays and specialized orders.

Education

GED -

Linden High School
Linden, NJ
11.2007

Skills

  • Cultural Sensitivity
  • Group Facilitation Support
  • Educational Programs
  • Crisis Counseling
  • Client Care
  • Scheduling Medical Appointments
  • Treatment Recommendations
  • Effective Listening
  • Addictions and Substance Abuse
  • Community Mental Health Programs
  • HIPAA Requirements
  • Individual and Group Counseling
  • Mental Health Support
  • Therapeutic Activities
  • Conflict Resolution
  • Medication Identification
  • Training Courses
  • Crisis Situation Awareness
  • Case Planning and Management
  • Patient Consultations
  • Creative Thinking
  • Creative Solutions
  • Emergency Care
  • Emotional Support
  • Interactive Learning
  • Symptom Management
  • Orientation Sessions
  • Team Meetings
  • Positive Reinforcement Strategies
  • Dynamic Communication Skills
  • Community Involvement
  • Clinical Documentation
  • Breathing Techniques
  • Professional Relationships
  • Client Management
  • Problem Management

Timeline

Counselor Intern

Veritas Recovery Center LLC
06.2022 - Current

Resident Assistant

Veritas Recovery Center LLC
11.2021 - 06.2022

Dispatch Supervisor

St. Moritz
04.2018 - 01.2021

Deli Clerk

Shop Rite
07.2017 - 01.2018

GED -

Linden High School

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Ashley Jackson