Roberta Harrison
Summary
Focused on providing professional customer service and support. Positive nature with excellent people skills.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Patient Care Coordinator
Mainline Health
Radnor, Pennsylvania
01.2023 - Current
- Coordinated patient appointments and managed scheduling for healthcare providers.
- Communicated effectively with patients regarding treatment plans and follow-up care.
- Assisted patients in completing necessary documentation and insurance forms.
- Collaborated with medical staff to ensure comprehensive patient care delivery.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Provided administrative support for patient care staff.
Dental Administrator
Dr. Louis Marion DMD, MS
Philadelphia , PA
05.2018 - 01.2023
- Coordinated communication between dental staff and patients to ensure clarity.
- Implemented office protocols to enhance patient service and satisfaction levels.
- Implemented office policies to enhance compliance with healthcare regulations.
- Maintained patient records with accuracy while ensuring confidentiality standards were met.
- Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
- Managed all front desk operations, including phone calls and customer service inquiries.
- Ensured accurate data entry of patient information into the office management system.
- Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures, healthcare regulations and dental board standards.
Dental Receptionist
Dr. John K. Dancu, DMD, MD
Southampton, Pennsylvania
01.2008 - 09.2018
- Managed patient scheduling and appointment confirmations efficiently.
- Assisted patients with insurance verification and billing inquiries.
- Handled incoming calls and responded to patient queries professionally.
- Coordinated office supplies and managed inventory levels effectively.
- Organized and maintained patient records in electronic health systems.
- Prepared treatment plans for patient approval, including cost estimates and payment arrangements.
- Prepared new patient files and updated existing records with new personal, insurance, and medical information.
- Monitored patient flow throughout the day to ensure that each appointment was running on time.
Education
Associate of Science - Human Services
Indiana Wesleyan University
Marion, IN04-2025
High School Diploma -
South Philadelphia High School
Philadelphia, PA06-2005
Skills
- Administrative Support
- Appointment Scheduling
- Computer Proficiency
- Reliable and Punctual
- Calendar Management
- Customer Service-Oriented
- Excellent skills in Excel, PowerPoint, Word, Processing
Certification
- AED/CPR/First Aid Certifed -2025
Timeline
Patient Care Coordinator
Mainline Health
01.2023 - Current
Dental Administrator
Dr. Louis Marion DMD, MS
05.2018 - 01.2023
Dental Receptionist
Dr. John K. Dancu, DMD, MD
01.2008 - 09.2018
High School Diploma -
South Philadelphia High School
Associate of Science - Human Services
Indiana Wesleyan University