Amanda Clarke
Philadelphia,PA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Expertly handles complaints, inquiries and service questions to meetcustomers' access needs and correct problems related to care. Well-versed in policies, procedures and standards
Overview
15
15
years of professional experience
Work History
Patient Care Coordinator
Revolutionary Home Health
Oreland, PA
10.2024 - 11.2024
- Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
Mailroom Coordinator/ CSR
Central Association of The Miraculous Medal
Philadelphia, PA
10.2009 - 06.2024
- Organized, sorted, and distributed incoming mail.
- Maintained records of all outgoing mail and packages.
- Tracked, recorded, and reported on daily mailing activities.
- Ensured timely delivery of all items to their intended destinations.
- Processed large volumes of mail in a fast-paced environment.
- Responded to customer inquiries regarding postal regulations and procedures.
- Established efficient processes for handling incoming shipments quickly and accurately.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
Associate of Science - Nursing
Jersey College School of Nursing
Teterboro, NJ04-2026
Bachelor of Arts - Spanish Language And Literature
Temple University
Philadelphia, PA05-2011
Skills
- HIPAA protocol adherence
- Database coordination
- Administrative supervision
- Healthcare operations
- Billing statement processing
- Medical record requests
- Mail sorting
- Confidentiality
- Deadline adherence
- Labeling packages
- Postal regulations
- Shipping and receiving
- IV management
- Diabetes management
- Health care consultation
- Medical assessment
- Vaccine administration
- Administrative support
- Clerical support
- Transcription and dictation
- Scheduling
- Money handling
Languages
English
Native/ Bilingual
Spanish
Professional
Italian
Limited
Portuguese
Limited
References
References available upon request.
Timeline
Patient Care Coordinator
Revolutionary Home Health
10.2024 - 11.2024
Mailroom Coordinator/ CSR
Central Association of The Miraculous Medal
10.2009 - 06.2024
Associate of Science - Nursing
Jersey College School of Nursing
Bachelor of Arts - Spanish Language And Literature
Temple University
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