Tammy Munguia
Laveen,AZ
Summary
Experienced with coordinating patient care activities, ensuring efficient scheduling and communication. Utilizes strong organizational and multitasking abilities to manage patient needs and administrative tasks smoothly. Knowledge of healthcare protocols and patient management to maintain high standards of care.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Hearing Life
10.2025 - Current
- Coordinated patient appointments and follow-ups to enhance service delivery.
- Assisted in managing patient records using electronic health record (EHR) systems.
- Communicated effectively with patients regarding hearing aid options and care instructions.
- Supported audiologists by preparing materials and documentation for patient consultations.
- Monitored inventory levels of hearing aids and supplies to ensure availability for patients.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Collaborated with team members to streamline patient intake processes for efficiency improvements.
- Greeted and assisted patients with check-in procedures.
Transportation Driver
Veyo Transportation
09.2025 - Current
- Navigated diverse routes to ensure timely transportation of clients.
- Assisted clients with boarding and disembarking, ensuring comfort and safety.
- Conducted vehicle inspections to maintain operational safety standards.
- Communicated effectively with dispatch to coordinate pick-up and drop-off schedules.
- Adhered to local traffic laws and company policies for safe driving practices.
- Maintained cleanliness and organization of vehicle interiors for a positive experience.
Delivery Driver
Amazon Flex
05.2022 - Current
- Navigated designated delivery routes efficiently to ensure timely package arrival.
- Managed vehicle inspections and maintenance to uphold safety standards.
- Utilized handheld devices for tracking deliveries and obtaining customer signatures.
- Communicated effectively with customers to address inquiries and concerns.
- Delivered packages to customer doorsteps and business offices.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Loaded truck and properly secured items to prevent damage for deliveries.
Call Center Supervisor
Biltmore Ear, Nose, Throat, Allergy & Facial Plastics
01.2021 - 05.2025
- Supervised call center operations, ensuring adherence to quality standards and service protocols.
- Trained and mentored staff on customer service best practices and conflict resolution techniques.
- Implemented workflow improvements, enhancing team productivity and operational efficiency.
- Analyzed call data to identify trends, adjusting strategies to improve service delivery.
- Developed training materials to enhance new hire onboarding processes and ongoing education.
- Led performance reviews, providing constructive feedback to foster employee development.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Enhanced team performance with consistent coaching, feedback, and development opportunities.
- Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.
- Reduced average handle time through the implementation of effective call handling techniques and scripts.
- Maintained open lines of communication between management and staff, fostering a transparent workplace culture that encouraged collaboration and innovation.
- Collaborated with other departments for seamless coordination in addressing customer concerns, resulting in faster issue resolution.
- Minimized workflow issues by cross-training staff on technical procedures, protocols and customer service practices.
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
- Managed time efficiently between outbound calls, lead generation activities, and follow-up tasks to maximize productivity.
- Managed electronic health records system ensuring accurate patient data entry and retrieval.
- Oversaw record-keeping processes, improving compliance with healthcare regulations and standards.
- Managed electronic health record systems for accurate tracking of referral processes.
- Assisted in training new staff on referral coordination procedures and best practices.
- Developed and maintained project schedules, ensuring timely completion of deliverables.
N95 Assembler
PDS Tech Inc.
10.2020 - 01.2021
- Assembled components using hand tools and power equipment to ensure product quality.
- Collaborated with team members to streamline assembly processes and improve efficiency.
- Inspected finished products for defects, ensuring compliance with quality standards.
- Trained new employees on assembly techniques and safety protocols to enhance team performance.
- Operated machinery in accordance with safety regulations, minimizing workplace incidents.
- Coordinated with supervisors to resolve production issues promptly, minimizing downtime.
Caregiver
Alpha Group Administrators
12.2009 - 10.2010
- Provided compassionate care and support to clients with diverse needs and conditions.
- Assisted clients with daily living activities, promoting independence and dignity.
- Monitored client health status, reporting changes to healthcare professionals promptly.
- Developed individualized care plans in collaboration with clients and families.
- Implemented activities that enhanced cognitive and physical engagement for clients.
- Ensured a safe, clean, and organized living environment for all clients.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted patients with self-administered medications.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
Education
High School Diploma -
Community Campus
Glendale, AZ06-2002
Skills
- Critical thinking skills
- HIPAA compliance
- Organizational skills
- Appointment scheduling
- Customer service
- Patient relations
- Attention to detail
- Insurance verification
- Patient care
- Verbal and written communication
- Medical terminology
- Patient records management
- Filing and recordkeeping
- Office administration
- Payment collection
- Creative problem solving
- New hire training
- Quality assurance
- Patient outreach and Follow-up
- Administrative supervision
- Multitasking
- HIPAA protocol adherence
- Medical record requests
- Punctual and hardworking
- Insurance verifying
- Word processing
- Patient needs assessment and referral
Certification
First aid & Cpr certified
Timeline
Patient Care Coordinator
Hearing Life
10.2025 - Current
Transportation Driver
Veyo Transportation
09.2025 - Current
Delivery Driver
Amazon Flex
05.2022 - Current
Call Center Supervisor
Biltmore Ear, Nose, Throat, Allergy & Facial Plastics
01.2021 - 05.2025
N95 Assembler
PDS Tech Inc.
10.2020 - 01.2021
Caregiver
Alpha Group Administrators
12.2009 - 10.2010
High School Diploma -
Community Campus