EVELYN YOC
Canyon Country,CA
Summary
Experienced hearing care professional prepared for this role. Skilled in patient assessment, hearing aid fitting, and audiometric testing. Strong focus on team collaboration and achieving results. Reliable, adaptable, and equipped to meet changing needs.
I am pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
19
19
years of professional experience
Work History
Licensed Hearing Aid Dispenser
Hearing Life
10.2024 - Current
- Provide the Best Patient Care possible
- Assisted in marketing efforts, resulting in increased brand awareness and new client acquisition.
- Perform Complete Hearing Testing and Hearing Aid Demonstrations
- Select Proper Amplification
- Fitting, Programming and Dispensing Hearing Aids
- Real Ear Verification
- Take Impressions for Custom Hearing Aids or Custom Ear Molds
- Customize those Custom Products to each individual, as needed
- Minor Repairs and Regular Maintenance of digital Hearing Aids
- Provide Quality Follow Up Care and Programming Adjustments as needed
- Contributed to clinic growth by participating in promotional events such as health fairs or open houses.
- Strengthened professional knowledge through regular participation in continuing education courses and industry events.
- Expanded overall practice revenue by cultivating referral networks within the local medical community.
Licensed Hearing Aid Dispenser
HearUSA
11.2018 - 09.2023
- Provide the Best Patient Care possible
- Perform Complete Hearing Testing and Hearing Aid Demonstrations
- Select Proper Amplification
- Fitting, Programming and Dispensing Hearing Aids
- Real Ear Verification
- Take Impressions for Custom Hearing Aids or Custom Ear Molds
- Customize those Custom Products to each individual, as needed
- Minor Repairs and Regular Maintenance of digital Hearing Aids
- Provide Quality Follow Up Care and Programming Adjustments as needed
- Contributed to clinic growth by participating in promotional events such as health fairs or open houses.
Licensed Hearing Aid Dispenser / Department Manager
Costco Hearing Aid Center
05.2017 - 09.2018
- Manage Hearing Aid Department
- Select Proper Amplification
- Developed strong rapport with patients, fostering trust and loyalty within the community.
- Conducted comprehensive hearing evaluations to accurately diagnose and recommend appropriate treatment options.
- Fitting, Programming and Dispensing Hearing Aids
- Real Ear Verification for Every Fitting
- Take Impressions for Custom Hearing Aids or Custom Ear Molds
- Customize those Custom Products to each individual, as needed
- Minor Repairs and Regular Maintenance of digital Hearing Aids
- Increased client retention through exceptional customer service and follow-up care.
- Maintain employee schedules for the department
- Maintain Inventory and place supply orders for the Department
- Draft Power Point Presentations and Attend Weekly Management Meetings
- Resolved customer complaints promptly, preserving positive relationships and maintaining business reputation.
Licensed Hearing Aid Dispenser / Clinic Manager
Sonus Hearing Care Professionals
01.2014 - 04.2017
- Successfully managed clinic budgets, optimizing resource allocation for maximum efficiency.
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Fitting, Programming and Dispensing Hearing Aids
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Fit sand Dispense Hearing Aids
- Select Proper Amplification for each patient, Program and Fit hearing aids
- Minor Repairs and regular Maintenance of digital Hearing Aids
- Customization of Ear Molds and Custom Hearing Aids to better fit each patient
- Hearing Testing and Screenings, Quick Sin and verification testing
- Improved patient satisfaction by providing personalized hearing aid fittings and adjustments.
- Schedule follow up appointments and Responsible for Marketing, Networking and Generating Sales Opportunities
- Community Outreach
- Contributed to clinic growth by participating in promotional events such as health fairs or open houses.
Paralegal /Office Manager
Law Offices of Fullerton & Hanna, LLP
10.2005 - 03.2010
- Managed lawfirm and assisted with paralegal duties.
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Prepared legal briefs, motions, and pleadings.
- Edited and proofread legal documents to verify accuracy.
- Helped attorneys prepare for trial by organizing exhibits and calling on witnesses to testify at hearings.
- Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
Education
Professional License -
Hearing Aid Dispensing Certification
2015
Associates - Liberal Arts
College of The Canyons
Valencia01.2013
Paralegal Certificate -
InterCoast Colleges
Burbank, CA01.2004
Skills
- Hearing Aid Programming
- Audiometric Evaluation
- Customer Service Skills
- Fluent in English and Spanish
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Time management
- Adaptability Skills
Timeline
Licensed Hearing Aid Dispenser
Hearing Life
10.2024 - Current
Licensed Hearing Aid Dispenser
HearUSA
11.2018 - 09.2023
Licensed Hearing Aid Dispenser / Department Manager
Costco Hearing Aid Center
05.2017 - 09.2018
Licensed Hearing Aid Dispenser / Clinic Manager
Sonus Hearing Care Professionals
01.2014 - 04.2017
Paralegal /Office Manager
Law Offices of Fullerton & Hanna, LLP
10.2005 - 03.2010
Professional License -
Hearing Aid Dispensing Certification
Associates - Liberal Arts
College of The Canyons
Paralegal Certificate -
InterCoast Colleges
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