Anna Williams
Lancaster
Summary
Compassionate professional in audiological healthcare, known for high productivity and efficient task completion. Possess specialized skills in hearing aid fitting, audiometric testing, and patient counseling. Excel in communication, empathy, and problem-solving to enhance patient satisfaction and outcomes.
Overview
10
10
years of professional experience
Work History
Licensed Hearing Instrument Specialist
Hearing Life
Zanesville
08.2022 - Current
- Managed administrative tasks associated with the provision of services.
- Properly programmed hearing aids using computers and surround sound systems to simulate background noise.
- Utilized specialized equipment such as real ear measurement systems during fittings and adjustments.
- Completed full examinations to test individual hearing impairment.
- Maintained inventory levels for supplies used in the dispensing process.
- Conducted hearing tests to determine patient's level of hearing loss and ability to benefit from amplification.
- Modified impressions for earmolds and hearing aid shells.
- Licensed for cerumen management via Alan Lowell Seminars.
- Up to date on all CEUs until 2026
- Excellent attention to detail for compliance paperwork.
- Consistent production of over 500k a year in a 3-day work week at the Zanesville, OH clinic.
- Proficient in fitting Oticon, Signia, Phonak, Sonic, and Starkey products.
- Proficient in all custom products available.
- Increased revenue by 250% in 2.5 years.
- Skilled and organized. This helped me run the clinic alone for most of the two years.
Licensed Hearing Instrument Specialist
Miracle Ear, Beall Inc.
Lancaster
03.2016 - 08.2022
- Consistently in the top-producing offices in Ohio for seven years. Won Consultant of the Year (top 3) every year.
- Proficient in finding new clients and maintaining them for years.
- Proficient in fitting Signia and Starkey.
Marketing Coordinator
Miracle Ear, Beall Inc.
Lancaster
01.2015 - 03.2016
- Executed on-time, under-budget projects by solving complex issues for senior leadership.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Managed multiple calendars and contacts using computer software.
- Explained policies, procedures and services to patients.
- Proficient in managing scheduling, and bringing in new leads.
- Excellent at direct advertising and events to find clients.
- Proficient in telemarketing skills to create and maintain opportunities.
- Meticulous and detail-oriented for all healthcare compliance paperwork.
Education
Bachelor of Science in Chemistry
Georgia Southern University
Statesboro, GA05-2005
Skills
- Hearing assessment
- Hearing aid fitting
- Equipment calibration
- Regulatory compliance
- Inventory management
- Patient education
- Time management
- Problem solving
- Device programming
- Wireless connectivity
- Patient counseling
- Organizational skills
- Attention to detail
- Communication skills
- Marketing coordination
- Client relationship management
- Sales strategy
- Technical troubleshooting
- Bluetooth integration
- Hearing aid accessories
- Directional microphone technology
- Wax guard replacement
- Feedback management
- Cerumen management
- Tinnitus management
- Hearing instrument repair
- Patient Follow-up care
- Custom earmolds
- Impression taking
- Real ear measurement
- Hearing aid programming
Timeline
Licensed Hearing Instrument Specialist
Hearing Life
08.2022 - Current
Licensed Hearing Instrument Specialist
Miracle Ear, Beall Inc.
03.2016 - 08.2022
Marketing Coordinator
Miracle Ear, Beall Inc.
01.2015 - 03.2016
Bachelor of Science in Chemistry
Georgia Southern University
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