Tammi Howell
Decatur
Summary
Dedicated Hearing Instrument Specialist with a proven track record in patient counseling, device programming, and audiometric testing. Committed to enhancing patient satisfaction and optimizing hearing solutions through personalized care.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Licensed Hearing Instrument Specialist
Valley ENT Associates
Athens, AL
03.2020 - Current
- Conducted comprehensive hearing assessments to determine patient needs and recommend appropriate hearing solutions.
- Customized fitting of hearing aids based on individual audiometric profiles, ensuring optimal performance and comfort.
- Educated patients on device usage and maintenance, enhancing user experience and satisfaction with products.
- Collaborated with audiologists to devise patient-centered care plans, improving overall treatment outcomes.
- Provided exceptional customer service during fittings, adjustments, and troubleshooting sessions for optimal device performance.
- Created customized earmolds that helped improve comfort levels leading to higher patient satisfaction rates.
- Reduced wait times for appointments by optimizing clinic workflow and implementing time-saving measures.
- Established a positive rapport with patients, fostering trust and loyalty to the practice over time.
- Conducted regular equipment maintenance checks ensuring optimum functionality during patient testing.
- Administered counseling sessions related to managing tinnitus symptoms providing relief for affected individuals.
- Tested hearing with complete audiological examinations.
- Educated clients about how to properly use, maintain and store devices.
- Administered air conduction, bone conduction and speech audiometry tests.
- Fit devices to specific patient physiology for maximum comfort and effectiveness.
- Performed basic screening procedures such as pure tone screening, otoacoustic screening and screening of ear canal status using otoscope.
Licensed Hearing Instrument Specialist
Decatur ENT Associates
Decatur, AL
05.2014 - 03.2020
- Analyzed patient feedback to identify areas for service improvement, leading initiatives that enhanced clinic operations.
- Collaborated with audiologists to develop individualized treatment plans tailored to each patient''s needs.
- Educated patients on proper care and maintenance of their hearing aids, resulting in reduced device malfunctions.
- Expanded clinic''s reach by organizing community outreach events, raising awareness about hearing health services available.
- Facilitated group education sessions focusing on hearing health topics, promoting overall wellness among attendees.
- Improved patient outcomes by conducting thorough hearing evaluations and providing personalized recommendations.
- Tested hearing with complete audiological examinations.
- Administered air conduction, bone conduction and speech audiometry tests.
- Performed basic screening procedures such as pure tone screening, otoacoustic screening and screening of ear canal status using otoscope.
Licensed Hearing Instrument Specialist
North Alabama ENT
Madison, AL
08.2012 - 04.2014
- Mentored junior specialists in fitting techniques and troubleshooting procedures, fostering a knowledgeable team environment.
- Implemented new inventory management system for hearing aid devices, streamlining procurement processes and reducing costs.
- Developed training materials for staff on the latest hearing technology advancements, ensuring up-to-date knowledge across the team.
- Maintained up-to-date knowledge on industry advancements through continuous professional development opportunities.
- Enhanced customer satisfaction with timely follow-up appointments and fine-tuning of hearing devices.
- Educated clients about how to properly use, maintain and store devices.
- Counseled patients and families on communication strategies and effects of hearing loss.
- Attended professional development courses to maintain current understanding of industry advances in devices and treatment protocols.
- Conducted comprehensive hearing assessments to determine patient needs and recommend appropriate hearing solutions.
- Customized fitting of hearing aids based on individual audiometric profiles, ensuring optimal performance and comfort.
- Educated patients on device usage and maintenance, enhancing user experience and satisfaction with products.
- Tested hearing with complete audiological examinations.
- Administered air conduction, bone conduction and speech audiometry tests.
- Performed basic screening procedures such as pure tone screening, otoacoustic screening and screening of ear canal status using otoscope.
Licensed Hearing Instrument Specialist
Decatur ENT Associates
Decatur, AL
04.1998 - 08.2012
- Performed basic screening procedures such as pure tone screening, otoacoustic screening and screening of ear canal status using otoscope.
- Diagnosed and treated hearing or related disabilities under direction of audiologist.
- Administered air conduction, bone conduction and speech audiometry tests.
- Counseled patients and families on communication strategies and effects of hearing loss.
- Tested hearing with complete audiological examinations.
- Conducted comprehensive hearing assessments to determine patient needs and recommend appropriate hearing solutions.
- Customized fitting of hearing aids based on individual audiometric profiles, ensuring optimal performance and comfort.
- Collaborated with audiologists to devise patient-centered care plans, improving overall treatment outcomes.
- Educated patients on device usage and maintenance, enhancing user experience and satisfaction with products.
Education
No Degree -
George C Wallace Community College
Dothan, ALBachelor of Science - Communication Disorders
Auburn University
Auburn, ALSkills
- Hearing aid verification
- Hearing aid maintenance
- Impression taking
- Assistive listening devices
- Patient counseling
- Speech audiometry
- Hearing aid cleaning
- Cerumen management
- Custom earmolds
- Hearing loss identification
- Tinnitus management
- Audiometric testing
- Otoscopy examination
- Diagnostic evaluations
- Hearing aid fitting
- Device programming
- Maintenance and repairs
- Reliability
- Patient education
- In-the-ear devices
- Behind-the-ear devices
Certification
Board Certification Hearing Instrument Sciences
May 2003
Certification #6070
Alabama Hearing Instrument Dispenser License
License #4122
Alabama Society Hearing Healthcare Providers member since 2003
International Hearing Society member since 2003
Timeline
Licensed Hearing Instrument Specialist
Valley ENT Associates
03.2020 - Current
Licensed Hearing Instrument Specialist
Decatur ENT Associates
05.2014 - 03.2020
Licensed Hearing Instrument Specialist
North Alabama ENT
08.2012 - 04.2014
Licensed Hearing Instrument Specialist
Decatur ENT Associates
04.1998 - 08.2012
No Degree -
George C Wallace Community College
Bachelor of Science - Communication Disorders
Auburn University