Raechelle Martin
Lena,IL
Overview
22
22
years of professional experience
Work History
Licensed Hearing Instrument Specialist
HearingLife
04.2024 - Current
- Conducted comprehensive hearing assessments using advanced audiometric equipment.
- Customized and programmed hearing aids to meet individual patient needs.
- Educated patients on device usage, maintenance, and troubleshooting techniques.
- Collaborated with healthcare providers to ensure integrated patient care plans.
Patient Care Coordinator (PCC)
HearingLife
08.2020 - Current
- Patient interaction, greet patients, process intake forms, insurance verifications, answering multiple phone lines, uploaded patient documents, ordering clinic inventory, counting inventory, confirming patient appointments, scheduling patient appointments, distributing patient supplies as needed, clean and check hearing aids, communicate patient needs to provider, faxing, emailing, placing orders in POS, receiving goods in POS, processing patient claims, and communication between provider and patients.
Scheduling Coordinator/Social Media Manager
Creative Expressions
04.2019 - 05.2020
- Scheduling for 12 independent instructors, answered incoming calls, customer service, social media management, marketing, booking events and event venues, daily office work, and assisted with human resources.
Meat Packager
AJ's Lena Maid Meats
09.2018 - 04.2019
Assistant Manager
Subway
07.2016 - 09.2018
- Scheduling employees, inventory, POS, payroll, sanitation, and customer relations.
Sales, Office Manager
HL Financial Group
02.2006 - 06.2016
- Maintain office, scheduling clients, faxing, inventory, billing, processing insurance claims, and sales of Life, Health, and Medicare Supplemental insurance plans.
Administrative Assistant
Symbiont Web
01.2004 - 02.2006
Education
general studies and business
Highland Community College
08.1999
High school diploma - undefined
Lena-Winslow High School
Lena, IL01.1997
Skills
- Digital Marketing
- Email Marketing
- Social Media Management
- Intake
- Insurance sales
- Multi-line phone systems
- Social media marketing
- Insurance verification (10 years)
- Event planning
- Inventory management (7 years)
- Budgeting (4 years)
- Computer skills (10 years)
- Patient service (2 years)
- Leadership (5 years)
- Cash management (10 years)
- Proofreading
- Medical terminology
- Analysis skills
- Customer service
- Organizational skills
- Time management
- Sales
- Communication skills
- Microsoft Office
- Hearing aid maintenance
- Hearing aid verification
- Impression taking
- Assistive listening devices
- Hearing conservation
- Patient counseling
- Feedback management
- Speech audiometry
- Hearing instrument repair
Timeline
Licensed Hearing Instrument Specialist
HearingLife
04.2024 - Current
Patient Care Coordinator (PCC)
HearingLife
08.2020 - Current
Scheduling Coordinator/Social Media Manager
Creative Expressions
04.2019 - 05.2020
Meat Packager
AJ's Lena Maid Meats
09.2018 - 04.2019
Assistant Manager
Subway
07.2016 - 09.2018
Sales, Office Manager
HL Financial Group
02.2006 - 06.2016
Administrative Assistant
Symbiont Web
01.2004 - 02.2006
High school diploma - undefined
Lena-Winslow High School
general studies and business
Highland Community College