Sami Malik
Fremont,CA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator (Part-Time)
HearingLife
Los Gatos, CA
11.2024 - Current
- Book appointments for patients requiring care from healthcare providers, ensuring efficient scheduling and communication
- Conduct follow-ups with former patients, encouraging attendance for annual hearing exams
- Provide walk-in patients with assistance for maintenance of hearing aids, addressing their concerns promptly
- Manage billing processes, including invoicing for hearing aids, services, and visits
- Maintain inventory through the Point of Sale (POS) system, ensuring accurate recordkeeping
Inside Sales Representative (Full-Time)
Omega Global Technologies
San Jose, CA
02.2024 - 08.2024
- Expanded the company's customer base by generating new leads and opportunities
- Engaged supply chain professionals in the electronics industry to establish connections and book meetings
- Managed customer accounts, fostering long-term relationships with clients
- Assisted warehouse teams with operations, ensuring seamless supply chain functionality
- Trained in SAP for placing and managing purchase orders
Senior Open Home Coordinator (Part-Time)
Belong Home
San Mateo, CA
09.2021 - 02.2024
- Supervised open home coordinators across the Bay Area, documenting best practices to improve efficiency
- Communicated with program managers to identify and implement improvements in field operations
- Conducted home tours for potential residents, delivering excellent customer experiences
- Performed thorough inspections to ensure homes met move-in ready conditions prior to new occupants
Customer Service Representative (Contract)
Aston Carter
San Ramon, CA
11.2023 - 01.2024
- Provided dispatch support for Cemex, handling contractor calls to review, confirm, or modify cement orders
- Corrected errors in online orders, ensuring accurate order fulfillment
- Utilized logistics and scheduling software to reschedule and optimize delivery orders
Human Resources Intern (Internship)
SlingShot Connections
San Jose, CA
06.2022 - 10.2022
- Conducted research on HR practices, including exit interviews and employee satisfaction surveys
- Compiled and documented findings to support improvements in employee satisfaction initiatives
- Contributed to the design of HR tools that streamlined organizational processes
Growth Marketing Intern (Internship)
VCV.AI
Remote
06.2020 - 08.2020
- Developed comprehensive spreadsheets of over 100 staffing agencies and bloggers for outreach purposes
- Assisted the marketing team in promoting VCV.AI's video interview platform by identifying potential advertising partners
- Supported the team in creating targeted marketing strategies
Education
Bachelor of Science - Business Administration, Human Resources Management
California State University East Bay
Hayward, CA12.2022
Skills
- Program Management
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Supply Chain Operations
- Sales and Marketing
- Customer Service
- Human Resources Practices
- Effective Communication
- SAP Software Proficiency
- Data Analytics
- Managing Human Resources
Certification
- Data Analytics Certificate, 06/23
- Managing Human Resources Certificate, 05/23
- Digital Marketing Certificate, 10/21
Timeline
Patient Care Coordinator (Part-Time)
HearingLife
11.2024 - Current
Inside Sales Representative (Full-Time)
Omega Global Technologies
02.2024 - 08.2024
Customer Service Representative (Contract)
Aston Carter
11.2023 - 01.2024
Human Resources Intern (Internship)
SlingShot Connections
06.2022 - 10.2022
Senior Open Home Coordinator (Part-Time)
Belong Home
09.2021 - 02.2024
Growth Marketing Intern (Internship)
VCV.AI
06.2020 - 08.2020
Bachelor of Science - Business Administration, Human Resources Management
California State University East Bay
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