Johannah Mimbela
El Paso,TX
Summary
Proactive, dedicated professional with 19 years of experience working in management, marketing, sales, Brand Ambassador, and customer service positions. Respected as an advocate of proactive thinking in a results-driven environment. Focused on exceeding strategic day-to-day objectives while maintaining the highest ethical, and quality assurance standards. Adept in identifying and removing barriers to progress while implementing necessary changes to achieve the company's long-term vision. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Part Time Care Provider
Interim Healthcare
El Paso, TX
06.2024 - Current
- Transport clients to and from medical appointments
- Assist with light housework, such as dusting, vacuuming, or doing the dishes
- Administer necessary medication throughout the day
- Provide emotional support to the client
- Offer mobility assistance when required, such as helping the client out of bed
- Assist the client with maintaining personal hygiene
- Monitor changes in physical and mental health
- Engage the client in activities they enjoy and can perform
- Maintained accurate records of client progress notes regarding physical condition, medication administration and overall well-being.
Seasonal Customer Experience Specialist
Balfour Beatty Communities
El Paso, TX
05.2023 - 05.2024
- anage and respond to all community inquiries, in accordance to our Exceptional Living Policies
- Deliver the highest level of resident experience and satisfaction through responsive, consistent, positive, and professional interactions.
- Create Exceptional Living experiences during every customer and resident encounter.
- Attract new prospects to become future residents, through outreach and advertising using our unique selling features. Manage and respond to all community inquiries.
- Follow up with all qualified prospects, in accordance to our company Exceptional Living policy.
- Responsible to renew residents at end of lease terms where required.
- Monitor, communicate and manage the prospective resident waitlist, in accordance with company policy.
- Inspect the property on a regular basis to identify any deficiencies or issues that need to be addressed.
- Create memorable first impressions by preparing property for daily showings, including opening/closing model units and amenities.
- Conduct pre-inspections on move-ins to ensure homes ready for occupancy, as well as move-out inspections using company software.
- Create, coordinate, attend and assist with Lifeworks events and activities as required
- Be knowledgeable of community lease agreement and community policies so you can assist with resident needs and inquiries.
- Conduct Market Surveys to compare competition weaknesses and advantages.
- Understand company software usage and policies.
Route Sales Representative
Strategic Retail Partners/American Greetings, Inc
El Paso, TX
08.2020 - 01.2023
- Sales management of 45 stores per week; reviewed feedback closely and addressed needs and requests of
account holders - oversaw product transitions from warehouse to customers' site: loading and unloading in
alignment with specifications. - Promptly addressed and resolved customer issues; identified customers' needs and provided information on
appropriate products to promote cross-selling. - Maintained professional boundaries with other vendors and managers while building strong support
networks to support projections and goals. - Established strong relationships with store management and
associates. - Performs service work in department in various retail stores such as grocery stores, department stores and mass retailers.
- Execute end of seasonal management plan.
- Be part of an installation team and work on activities to include building American Greeting fixtures, moving card departments, installing fixtures and product and remodeling card departments.
- Commitment to work assigned, ready to work at designated start time.
- Execute tasks as scheduled performs stores/tasks in efficient/cost effective manner.
- Ability to lift 50 pound boxes, bend, lift and stand while servicing products.
Inbound Sales Associate
Full Beauty Brands
El Paso, TX
02.2018 - 04.2019
- Receive inbound customer calls and supports sales through communicating product and credit services knowledge.
- Assists customers in product selections and orders by suggesting related products.
- Engage with customers to create a friendly and fun online shopping experience.
- Accurately key in customer orders and answers customer inquiries.
- Maintain product knowledge and expertise by attending ongoing training, reading product updates and business-related memo's or materials.
- Effective at cross-selling brand merchandise and private label credit cards.
- Work effectively with others in the team to accomplish goals and resolve issues.
- Stayed up to date on company offerings, product inventories and industry trends to increase revenue and maintain customer satisfaction.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
Seasonal Sales Representative
Coca-Cola Refreshments
Hobbs, El Paso, New Mexico, TX
05.2015 - 01.2017
- Responsible for identifying opportunities within large chain customers or channels.
- Maximize profitable sales opportunities by thoroughly understanding the complexities of the channel or customer's business and building enduring relationships.
- Assist customers in reaching sales potential on company products by offering creative merchandising ideas.
- Propose appropriate brands, packages, and equipment to satisfy customer and consumer needs while fully leveraging national and local marketing initiatives with customers.
- Develop a customized business plan addressing the critical needs of the customer or channel while delivering Coke system budgeted profit and volume.
- Collaboratively develop with customer a strategic plan (price/package) that generates desired results for both the customer and Coke system.
- Sell-in and implement promotional strategies for the introduction of new brands and packages.
- Track daily, weekly and monthly call activity and performance measurements against assigned goals and expectations.
Marketing Promotions Representative/Brand Ambassador
ZIA PARK CASINO/ LAURA'S PRODUCTION
Hobbs/ El Paso, NM
01.2011 - 05.2015
- Develop, implement, plan, and organize all Casino promotional activities and programs.
- Drafting Internal Controls for all promotions ensuring compliance with New Mexico Gaming Regulatory Commission approval or other needed approvals prior to implementation.
- Ensure compliance with policies and internal controls when processing promotion winners (signatures, and tax forms).
- Provide information to Zia Park Casino and Hotel team members and guests regarding Casino promotions, activities and location, guest service, and relations.
- Work with all department Managers and all other relevant teams to ensure enforcement and compliance with company policies, training and execution of announcements regarding events and promotions.
- Communicate promotional activities with relevancy of promotional activity, how to assist others, and ensuring departments are versed on promotional knowledge.
- Resolve errors, complaints and disputes with guests or subordinates.
- Provide support at Player's Club and other departments as it relates to promotions and events as needed.
- Specializing superior public relations for PepsiCo, Frito Lay, and Budweiser in El Paso, TX region.
- Market particular brands, service or product that is produced in a business organization.
- Developed continuous interaction with the media, clients, business partners, and sales prospects.
- Promote and advertise services, brand names, and business products of the organization.
- Represent the company in a respectful manner at all times during special events.
- Assists area managers and sales representations with implementing marketing campaigns.
Shift Manager
Phillips 66
El Paso, TX
09.2003 - 05.2009
- Developed and execute short and long term marketing strategies.
- Developed and implement strategy for revenue and profit growth.
- Plan and implement processes to improve efficiency and cost- effectiveness.
- Responsible to recruit, train, and encourage top performing team.
- Supervised product inventory, verify quantity and quality of product received by vendors.
- Managed front cashiers training in areas of money handling, voids and close daily's.
- Maintained an office supply of inventory.
- Upheld company standards and compliance requirements for operations and cleanliness of all areas.
Education
Bachelor of Science - Business Administration
02.2014
Skills
- Microsoft Office, and Excel (10 years)
- Account Management
- Team Building
- Administrative Procedures
- Relationship Building
- Workflow Optimization
- Personnel Management
- Program Management
- Marketing / Sales
- Active Listening
- Networking
- Superior Public Relations
- Computer Proficiency- Microsoft Office
- Fluent in English and Functional in Spanish
Certification
- BLS, CPR & First Aid Certification
Affiliations
- Cheer coach St Joseph Catholic School
- HSA(Home & School Association) Active Parent - Member St Joseph Catholic School
Timeline
Part Time Care Provider - Interim Healthcare
06.2024 - Current
Seasonal Customer Experience Specialist - Balfour Beatty Communities
05.2023 - 05.2024
Route Sales Representative - Strategic Retail Partners/American Greetings, Inc
08.2020 - 01.2023
Inbound Sales Associate - Full Beauty Brands
02.2018 - 04.2019
Seasonal Sales Representative - Coca-Cola Refreshments
05.2015 - 01.2017
Marketing Promotions Representative/Brand Ambassador - ZIA PARK CASINO/ LAURA'S PRODUCTION
01.2011 - 05.2015
Shift Manager - Phillips 66
09.2003 - 05.2009
University Of Phoenix - Bachelor of Science, Business Administration