Jessie Kelley
Easley,SC
Summary
Forward-thinking Operations Specialist bringing 20+ years of expertise. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies.
Overview
25
25
years of professional experience
Work History
Part Time Care Provider
Nancy Ellen Finley
08.2018 - Current
- Promoted patient independence by assisting with daily living tasks, such as grooming, dressing, and meal preparation.
- Provided end-of-life care for terminally ill patients, ensuring they received comfort and dignity during their final days.
- Facilitated recreational activities for patients to improve their mental well-being and social engagement levels.
- Enhanced patient comfort by providing compassionate and attentive care.
- Reduced patient anxiety and stress through effective communication and active listening skills.
Mac+/iOS Senior Advisor (T2)
KellyConnect
08.2019 - 02.2023
- Customer satisfaction surveys were at 87%, 23 points above goal
- Resolve username and password difficulties
- Troubleshoot email issues
- Navigate customers through various apps
- Data sharing & synchronization troubleshooting
- Verify proper hardware and software configuration and set up
- Diagnose and resolve issues including: internet connectivity, email, application downloads, and more
- Able to identify spoken & unspoken needs of customer.
- Spearheaded the development of customized solutions tailored to individual client needs, resulting in superior outcomes compared to standard offerings.
- Mentored and trained highly talented staff, which prepared team members for providing exemplary service to clients.
Mac+/iOS
Conduent
08.2017 - 04.2018
- Customer satisfaction surveys were at 100% (rolling 6 weeks)
- Answer inbound customer/client requests, assist with troubleshooting iOS devices and/or Mac computers
- Coached and evaluated advisors that were part of the Success Express Program
- Created & executed trainings for iOS team
- Able to identify spoken & unspoken needs of customer.
- Provided exceptional customer support by addressing issues promptly, leading to higher user satisfaction ratings.
Home Provider for Disabled Adult
Monadnock Worksource
01.2016 - 01.2017
- Assisted in providing self-care and training as directed by the Individual Support Plan
- Provided therapeutic treatments as needed
- Reinforced positive behaviors and promoted social interaction
- State certified to administer medications
- Maintained and submitted documents required by the state of NH.
Customer Service Specialist/Project Management/Administrator
Social Science Electronic Publishing (SSEP), Inc
01.1999 - 01.2015
- Provided technical support for over 500 clients from all over the world through email, phone and chat
- Superior communication and people skills
- Solid knowhow of general office procedures
- Excellent organizational skills
- Internet savvy with a proven expertise in using MS Office applications, among others
- Excellent customer service orientation
- Special talent for researching and analyzing data effectively
- Exceptional attention to detail with proven interpersonal skills
- Demonstrated ability to remain self motivated at all times
- Completed SQL queries as needed in an Oracle Database.
Education
Information Technology
SNHU
Manchester, NHBeing A Leader And The Effective Exercise Of … - Organizational Leadership
Dartmouth College
Hanover, NH06.2012
High School Diploma -
Milford Area High School
Milford, NH06.1990
Skills
- Self-directed results-driven professional with exceptional office administration capabilities;
- hard-working, motivational, and resourceful team leader with excellent organizational, planning, analytical, and problem-solving skills
- Exhibit tenacity and creativity in problem solving with a proven record of innovating profitable solutions to seemingly impossible business problems;
- able to bring order and efficiency to chaotic environments
- Works independently without direct supervision and exhibits the ability to plan and conduct effective meetings as a team player, leader, and trainer that garners consistent success in planning and managing projects
- Computer-oriented; proficient with PC's, Mac's, MS operating systems and Office 365 (Word, Excel, PowerPoint, etc), QuickBooks, TurboTax, Google Docs, Oracle and MySQL;
- able to effectively research and navigate the internet and handle all emails in a timely and thoughtful manner
- Project management; knowledge of both Agile and traditional project management principles and practices Solid understanding of software development life cycle models
Timeline
Mac+/iOS Senior Advisor (T2)
KellyConnect
08.2019 - 02.2023
Part Time Care Provider
Nancy Ellen Finley
08.2018 - Current
Mac+/iOS
Conduent
08.2017 - 04.2018
Home Provider for Disabled Adult
Monadnock Worksource
01.2016 - 01.2017
Customer Service Specialist/Project Management/Administrator
Social Science Electronic Publishing (SSEP), Inc
01.1999 - 01.2015
Information Technology
SNHU
Being A Leader And The Effective Exercise Of … - Organizational Leadership
Dartmouth College
High School Diploma -
Milford Area High School