Darlene Miziker
Byesville,OH
Summary
Dynamic Patient Care Coordinator at HearingLife with exceptional organizational skills and a commitment to patient satisfaction. Expert in HIPAA compliance and patient documentation, I streamlined appointment scheduling, enhancing patient flow and care continuity. Recognized for training new staff and fostering a collaborative environment, I consistently improved service delivery and patient experiences.
Knowledgeable PCC Lead with background in patient care coordination and track record of optimizing patient flow and satisfaction. Successfully managed patient schedules and facilitated communication between healthcare providers and patients. Demonstrated ability to handle administrative duties and patient inquiries with empathy and efficiency.
Patient care professional with extensive experience in coordinating healthcare services. Known for strong organizational skills, effective communication, and ability to adapt to changing circumstances. Excel in team collaboration, ensuring seamless patient experiences and achieving optimal outcomes. Skilled in managing patient records, scheduling, and liaising between patients and medical staff. Reliable and focused on delivering high-quality patient care.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level PCC Lead position. Ready to help team achieve company goals.
Overview
25
25
years of professional experience
Work History
Patient Care Coordinator LA6106177
HearingLife
04.2018 - Current
- Coordinated patient appointments, ensuring optimal scheduling and resource allocation across departments.
- Streamlined communication between healthcare providers and patients, enhancing patient satisfaction and care continuity.
- Developed and maintained comprehensive patient records using electronic health record (EHR) systems to ensure accuracy.
- Trained new staff on patient care protocols and systems, fostering a collaborative work environment.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Delivered excellent patient experiences and direct care.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Monitored inventory levels of medical supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision.
- Coordinated scheduling of appointments to maximize healthcare providers' availability and patient convenience.
- Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Greeted and assisted patients with check-in procedures.
Accounts Payable
Southeastern Equipment Sales
04.2018 - 10.2019
- Maintained accurate financial records by regularly reconciling accounts payable transactions.
- Increased efficiency of accounts payable team by providing guidance, training, and support to staff members.
- Resolved invoice discrepancies by working closely with accounts payable department and external suppliers.
- Composed effective accounting reports summarizing accounts payable data.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Coordinated with procurement to align purchasing strategies with accounts payable objectives.
- Ensured timely payment of bills and invoices by managing accounts payable and receivable functions.
- Oversaw accounts payable and receivable functions for timely invoicing and payment processing.
- Maintained organized filing system for all accounts payable records, ensuring easy access to information when needed.
District Manager
Regis Corporation
05.2000 - 07.2013
- Supported district operations by assisting in daily management tasks and reporting processes.
- Learned company policies and procedures to ensure compliance across multiple locations.
- Assisted in employee training sessions to enhance team performance and service quality.
- Collaborated with teams to implement promotional strategies that increased customer engagement.
- Maintained inventory accuracy by performing regular audits and data entry tasks.
- Provided support in developing operational plans aimed at enhancing efficiency within the district.
- Engaged with customers to gather feedback for improving service delivery and satisfaction levels.
- Contributed to team meetings, sharing ideas for process improvements and operational excellence.
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
- Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
- Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
- Coordinated regional marketing efforts to increase brand visibility within target markets, attracting new customers while retaining current clientele base.
- Implemented risk-management protocols for loss prevention, leading to a consistent decrease in shrinkage rates across the district.
- Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
- Cultivated strong relationships with store managers, offering guidance and support to achieve their targets.
- Enhanced operational efficiency, overseeing rollout of new point-of-sale system across all stores.
- Fostered culture of continuous improvement, leading teams in analysis and optimization of sales strategies.
- Promoted culture of accountability, setting clear expectations and conducting regular performance evaluations.
- Enhanced customer satisfaction, conducting regular store visits to ensure compliance with service standards.
- Increased employee retention through development of comprehensive rewards and recognition program.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
Education
Managers License of Cosmetology - Cosmetology Manger's Degree
Nationwide Beauty Academy
Columbus OH04-1988
Skills
- Organizational skills
- Appointment scheduling
- HIPAA compliance
- Critical thinking skills
- Customer service
- Patient relations
- Attention to detail
- Insurance verification
- Patient care coordination
- Patient confidentiality
- Verbal and written communication
- Goal setting
- Patient documentation
- Follow-up care
- Documentation
- Patient registration
- Filing and recordkeeping
- Payment collection
- Policy compliance
- New hire training
- Patient flow management
- Inventory management
- Organizational standards
- Patient satisfaction
- Punctual and hardworking
- Administrative and office support
- Reliability and dedication
- Patient intake
- Data collection
Timeline
Patient Care Coordinator LA6106177
HearingLife
04.2018 - Current
Accounts Payable
Southeastern Equipment Sales
04.2018 - 10.2019
District Manager
Regis Corporation
05.2000 - 07.2013
Managers License of Cosmetology - Cosmetology Manger's Degree
Nationwide Beauty Academy