Pedro Borbon
San Juan
Summary
Dynamic Licensed Hearing Aid Dispenser with extensive experience at The Mackie Hearing Aid Clinic, excelling in patient counseling and hearing assessments. Proven track record in enhancing patient satisfaction through effective follow-up care and streamlined processes, while training junior staff to elevate service quality. Committed to delivering personalized hearing solutions and fostering positive patient relationships.
Overview
12
12
years of professional experience
Work History
Licensed Hearing Aid Dispenser
Here Audiology LLC
10.2023 - Current
- Conducted thorough patient assessments to determine appropriate hearing aid solutions.
- Fitted and adjusted hearing aids, ensuring optimal performance and comfort for patients.
- Educated patients on hearing aid usage, maintenance, and troubleshooting techniques.
- Collaborated with audiologists to develop personalized care plans for patients with hearing loss.
Licensed Hearing Aid Dispenser
The Mackie Hearing Aid Clinic
11.2022 - 10.2023
- Maintained accurate patient records in compliance with regulatory standards and best practices.
- Provided ongoing support and follow-up care to enhance patient satisfaction and device effectiveness.
- Trained junior staff on fitting techniques and customer service best practices to improve team performance.
- Streamlined inventory management processes for hearing aid equipment and accessories, reducing waste and costs.
Medical Assistant
Dr. Frank Glatz
02.2017 - 02.2021
- Administered patient medications and monitored vital signs for optimal care delivery.
- Coordinated patient appointments and managed scheduling to enhance clinic efficiency.
- Assisted in medical procedures, ensuring compliance with safety protocols and best practices.
- Educated patients on treatment plans and medication usage to promote health literacy.
Licensed Hearing Aid Dispenser
The Mackie Clinic
09.2013 - 02.2017
- Promoted a comfortable environment by empathetically addressing patient concerns regarding hearing loss treatments.
- Resolved customer complaints promptly, preserving positive relationships and maintaining business reputation.
- Streamlined appointment scheduling for better time management and increased efficiency.
- Contributed to clinic growth by participating in promotional events such as health fairs or open houses.
Education
Medical Assistant Certificate - Medical Assistant
Southern Careers Institute
TX04-2007
High School Diploma -
New System School
Edinburg, TX04-2001
Skills
- Office administration
- Appointment scheduling
- Patient counseling
- Hearing assessment
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Licensed Hearing Aid Dispenser
Here Audiology LLC
10.2023 - Current
Licensed Hearing Aid Dispenser
The Mackie Hearing Aid Clinic
11.2022 - 10.2023
Medical Assistant
Dr. Frank Glatz
02.2017 - 02.2021
Licensed Hearing Aid Dispenser
The Mackie Clinic
09.2013 - 02.2017
Medical Assistant Certificate - Medical Assistant
Southern Careers Institute
High School Diploma -
New System School