Erica Lefebvre
Plattsburgh,NY
Summary
Motivated and proactive professional that enjoys working in team environments to achieve business goals and responsibilities. To seek and maintain full-time position that offers professional challenges utilizing excellent time management, multitasking, and problem-solving skills and ready to take on challenging and growth-oriented role at North Country Savings Bank.
Overview
8
8
years of professional experience
Work History
Licensed Hearing Aid Dispenser
Plattsburgh Hearing
Plattsburgh, NY
11.2019 - Current
- Counseled patients and families on communication strategies and effects of hearing loss.
- Performed hearing exams along with the programming and fitting of hearing devices.
- Attended professional development courses to maintain current understanding of industry advances in devices and treatment protocols.
- Used marketing and sales strategies to promote business and increase revenue.
- Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
- Reviewed billing problems, researched issues and resolved concerns.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Worked with customers to develop payment plans and bring accounts current.
Office Manager
Pro-Care Hearing
Plattsburgh, NY
10.2016 - 10.2019
- Maintained computer and physical filing systems.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients and updated client records.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
- Consulted with healthcare professionals on business decisions.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Activity Director
260 Lake Street
Rouses Point, NY
10.2014 - 10.2016
- Designed wide variety of activities to stimulate interest, involvement and engagement of residents.
- Developed monthly life enrichment calendar and published electronically and in print.
- Planned resident outings and special events to mark holidays and celebrate special occasions.
- Built relationships with residents, families and community.
- Carried out day-day-day duties accurately and efficiently to keep the residents as active and happy as possible.
- Worked flexible hours; night, weekend, and holiday shifts.
Education
Associate of Arts - Humanities And Social Sciences
Clinton Community College
Plattsburgh, NY08.2015
High School Diploma -
Northeastern Clinton Senior High School
Champlain, NY06.2009
Skills
- Patient Education
- Patient Information
- Office Management
- Office Supplies and Inventory
- Medical Billing and Collections
- Microsoft Word
- Microsoft Excel
- Data Entry
- Accounts Payable and Accounts Receivable
- Electronic Medical Records Management
- Accounts Payable and Receivable
Timeline
Licensed Hearing Aid Dispenser
Plattsburgh Hearing
11.2019 - Current
Office Manager
Pro-Care Hearing
10.2016 - 10.2019
Activity Director
260 Lake Street
10.2014 - 10.2016
Associate of Arts - Humanities And Social Sciences
Clinton Community College
High School Diploma -
Northeastern Clinton Senior High School