- Stand-up Paddleboarding (SUP)
- Playing Soccer
- Golfing
- Watching hockey and football (Go Buffalo!)
- Reading
- Dogs
- Organization
Mylee Nafpliotis
Fairbanks
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level construction accounting intern position. Ready to help team achieve company goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Licensed Hearing Aid Dispenser
Fairbanks Hearing & Balance Center
Fairbanks, AK
03.2025 - 03.2026
- Provided exceptional customer service, ensuring a positive patient experience during consultations.
- Educated patients about the benefits of various hearing aid technologies, leading to informed decision making.
- Developed strong rapport with clients, fostering trust and loyalty within the community.
- Maintained accurate patient records, ensuring compliance with industry regulations and confidentiality standards.
- Resolved customer complaints promptly, preserving positive relationships and maintaining business reputation.
- Assisted in marketing efforts, resulting in increased brand awareness and new client acquisition.
- Attended professional development courses to maintain current understanding of industry advances in devices and treatment protocols.
- Used marketing and sales strategies to promote business and increase revenue.
- Maintained accurate records of fittings, adjustments, and follow-up appointments in electronic health systems.
- Demonstrated commitment to ethical practices by adhering strictly to state licensing requirements.
- Increased client retention through exceptional customer service and follow-up care.
- Strengthened professional knowledge through regular participation in continuing education courses and industry events.
Receptionist
Fairbanks Hearing and Balance Center
Fairbanks, AK
05.2024 - 03.2025
- Managed patient scheduling and appointment confirmations to optimize office workflow.
- Processed insurance claims and verified patient benefits for efficient billing procedures.
- Developed organizational systems for filing and retrieving patient information effectively.
- Responded to patient inquiries, providing timely information and resolving concerns professionally.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Assisted with planning office events and meetings for smooth execution.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
- Enhanced visitor experience by providing detailed information and assistance as needed.
- Supported company correspondence by drafting and distributing memos and emails.
- Improved data privacy compliance with meticulous management of sensitive information.
- Improved office organization with meticulous management of appointment scheduling and client databases.
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Boosted team morale and efficiency, coordinating staff meetings and distributing relevant information.
- Optimized resource allocation by managing inventory of office supplies and reordering as necessary.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
- Assisted in event planning and execution, ensuring seamless operation of company functions.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
- Strengthened vendor relationships through regular communication and timely coordination of services.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Routed incoming mail and messages to relevant personnel without delay.
- Handled assignments independently with good judgement and critical thinking skills.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Collected payments, processed transactions and updated relevant records.
- Scheduled office meetings and client appointments for staff teams.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Tracked important information in Excel and other clinical spreadsheets and ran reports or generated graphs using data.
- Collected payments, processed transactions and updated relevant records.
Education
Bachelor of Science - Accounting And Finance
University of Alaska Fairbanks
Fairbanks, AK05-2029
Skills
- Customer service
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Decision-making
Certification
- Licensed Hearing Aid Dispenser
Interests
Timeline
Licensed Hearing Aid Dispenser
Fairbanks Hearing & Balance Center
03.2025 - 03.2026
Receptionist
Fairbanks Hearing and Balance Center
05.2024 - 03.2025
Bachelor of Science - Accounting And Finance
University of Alaska Fairbanks