ATALIE D. CHERY
Laveen,AZ
Summary
Dynamic professional with over 10 years of diverse experience in healthcare and human resources, demonstrating strong initiative and a commitment to excellence. Seeking a challenging position that leverages existing skills while fostering growth and development within an organization. Proven ability to communicate effectively across various environments, complemented by exceptional time management and strategic problem-solving skills, ensures a seamless transition into new roles. Ready to embrace opportunities that drive both personal and organizational success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Merchant Sentiment Specialist
DoorDash
02.2025 - Current
- Collaborate with cross-functional teams to streamline operations and improve service quality for a BoB of over 1200+ IAM Merchants
- Assist merchants with complex escalations related to promotions, sales, fraud prevention, onboarding, and delivery operations to ensure optimal business performance and satisfaction.
- Troubleshoot technical errors impacting merchant experience and coordinate solutions with internal support and technical teams.
- Verify merchants by reviewing official documentation and utilizing verification tools to maintain platform integrity and compliance.
- Deliver world-class customer service through timely, professional communication via email, outbound calls, and support case management systems.
- Provide and manage tax documentation, financial statements, and essential financial services to support merchant business operations.
- Conduct meetings and consultations with merchants to address account issues, optimize performance, and identify opportunities for sales and account growth.
- Maintain accurate case records and contribute to process improvements by identifying recurring merchant pain points and providing actionable feedback to cross-functional teams.
Payroll Support Specialist
ADP
01.2023 - 02.2025
- Assists clients on all payroll benefits, offering them technical application support and troubleshooting strategies to resolve any of their needs.
- Perform data maintenance, setup, and configuration, ensuring all configuration changes, such as vacation pay, time off, special calculations, time and attendance, and benefit accruals, were up to date and accurate.
- Consults with clients, providing them advisement and support with product optimization.
- Manage complex projects, which include calculation updates, special reports, tax amendments, corporate payroll auditing and troubleshooting.
- Research and analyze historical data to determine adjustments, utilizing online tools for corrections.
- Collaborate and communicate with internal teams, 401k, spending, savings accounts, tax, and any third-party vendors for issue resolution and proper documentation.
Sell to Carvana-Advocate II
Carvana
11.2021 - 01.2023
- Assist customers with exemplary customer service skills by providing them resourceful information asking a series of questions to predict what the best course of action would be and guiding them through the whole car buying process.
- Analyze and process customer's confidential materials, recording detailed notes which ensured accuracy for each customer for later reference and verification.
- Coordinate and multi-task customer's needs from account creation, appraisals, vehicle trades, and vehicle purchases which ensured completion and accuracy from beginning to end.
Rehabilitation Specialist
Southwest Network
05.2021 - 11.2021
- Enhanced member engagement through coordination of rehabilitation services and resources for over 300+ clients.
- Developed assessments to identify member needs and establish treatment goals.
- Maintained accurate documentation of services in compliance with medical policies.
- Analyzed rehabilitation data to support program evaluation and continuous improvement.
Education
Master of Science - Information And Computer Systems
University of Phoenix
Phoenix, AZ08-2027
Bachelor of Art - Social Work
Prairie View A&M University
Prairie View, TX08.2014
Skills
- Customer Service
- Proficient in spoken communication
- Escalations
- Organizational Skills
- Collaborator
- Finance
- Risk Assessor
- Detailed Oriented
- Strategic Problem Solving
- Investigator
- Data Analysis
- Troubleshooting
- Case Resolution
- Vendor Management
- Technical Support
- Project management
- Data Research
Affiliations
Zeta Phi Beta Sorority, Incorporated
Sigma Beta Xi Sorority, Incorporated
Certification
Google Project Management Certificate-In Progress
Timeline
Merchant Sentiment Specialist
DoorDash
02.2025 - Current
Payroll Support Specialist
ADP
01.2023 - 02.2025
Sell to Carvana-Advocate II
Carvana
11.2021 - 01.2023
Rehabilitation Specialist
Southwest Network
05.2021 - 11.2021
Bachelor of Art - Social Work
Prairie View A&M University
Master of Science - Information And Computer Systems
University of Phoenix