Tony McGee II
Mesa,AZ
Summary
Proven track record of achieving high quality assurance scores and exceeding customer satisfaction targets. Dedicated professional thriving in a fast-paced environment. Commitment to delivering exceptional results evident in quarterly performance, consistently surpassing expectations and achieving outstanding statistics. Strong attention to detail and commitment to excellence.
Overview
9
9
years of professional experience
Work History
Advanced Specialist, Merchant Sentiment(Merchant Experienced Partner)
DoorDash
11.2024 - Current
- Work directly with merchants and account managers to resolve all issues for stores on platform.
- Help with onboarding to the platform.
- Upsell products like ads/promotions to produce more sales and onboard additional services for merchant.
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Achieved successful client outcomes by identifying and addressing their unique needs and goals.
Merchant Escalations Support Specialist
DoorDash
11.2022 - 09.2024
- Troubleshoot system issues for merchants (account updates, refund processes, etc.)
- Solve dilemmas for merchant involving issues with orders or account errors
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- Utilized excellent communication skills to resolve merchant/customer complaints promptly and professionally.
Collections Agent/Customer Service & Data Entry
Santander Consumer USA
09.2019 - 06.2022
- Maintained high volume of calls and met demands of busy and productive group.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Work with other departments on accounts to see what is the necessary steps to take with handling accounts
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Recognized as a top performer within the team for consistently surpassing goals and maintaining high levels of client satisfaction.
Inside Sales Agent
Clearlink
06.2017 - 08.2019
- Conducted comprehensive product demonstrations, effectively showcasing features and benefits to prospective customers.
- Developed strong client relationships through effective communication and personalized sales approaches.
- Utilized CRM software to manage leads efficiently, optimizing follow-up strategies for maximum conversion rates.
- Surpassed monthly quota consistently by utilizing persuasive pitch delivery and rapport-building skills.
- Informed customers of promotions to increase sales productivity and volume.
Customer Service Representative/ Sales Associate/ Technical Support
Consumer Cellular
11.2015 - 10.2016
- Pitch services to customers and help setup accounts or add additional services
- Provide technical support for customers which consist of walking them through phone setup or configuration of any issues they may have with their phones
- Provide customers with information on their account being bill status or plans available to save money or collect money for their bills
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High school diploma -
Northwestern High School
Michigan06.2011
Skills
- Prospecting Calls
- Client Account Oversight
- Technical User Support
- Active Listening
- Customer Relationship Management
- Strategic Negotiation Experience
Timeline
Advanced Specialist, Merchant Sentiment(Merchant Experienced Partner)
DoorDash
11.2024 - Current
Merchant Escalations Support Specialist
DoorDash
11.2022 - 09.2024
Collections Agent/Customer Service & Data Entry
Santander Consumer USA
09.2019 - 06.2022
Inside Sales Agent
Clearlink
06.2017 - 08.2019
Customer Service Representative/ Sales Associate/ Technical Support
Consumer Cellular
11.2015 - 10.2016
High school diploma -
Northwestern High School
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