Summary
Overview
Work History
Education
Skills
Affiliations
My personal note
Timeline
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Christina Owens

Russellvillle,Arkansas

Summary

Results-driven professional specializing in problem-solving and relationship building, recognized for delivering impactful solutions in fast-paced environments. Demonstrates strong capabilities in managing pressure, mastering new skills, and efficiently contributing to organizational success. Proficient in manual labor, equipment operation, and maintaining safety standards while ensuring a clean workspace. Committed to continuous learning and poised to enhance team dynamics within a dynamic organization.

Overview

20
20
years of professional experience

Work History

Patient Care Coordinator

HearingLife
Russellville, AR
01.2020 - Current
  • Logged all patient care activities in electronic health records.
  • Streamlined the processing of documentation through efficient filing.
  • Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
  • Processed patient intake information and updated medical records prior to treatment.
  • Completed insurance verifications and claim forms for patient intake and processing.
  • Established strong work network by building professional relationships with physicians and fellow employees.
  • Assured regulatory compliance and professionalism across patient service.
  • Coordinated with insurance companies to confirm patient coverage and process claims.
  • Coordinated patient referrals to specialists and other healthcare services.
  • Addressed and resolved patient concerns and complaints in a timely and empathetic manner.
  • Managed patient appointments, ensuring efficient scheduling and rescheduling as necessary.
  • Explained policies, procedures and services to patients.
  • Obtained informed consent and payment documentation from patients and filed in system.
  • Organized timely and accurate referrals to help patients obtain health care services and access available resources.
  • Stayed current on community-based resources and services useful to patients.
  • Drafted educational brochures and informative newsletters for patients and staff.

Dental Assistant

Parkway Dental
Russellville, AR
10.2004 - 10.2019
  • Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
  • Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
  • Educated patients on proper oral hygiene techniques and habits.
  • Maintained a neat, clean and organized environment throughout the office.
  • Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
  • Took digital X-rays of teeth
  • Sterilized instruments according to established guidelines and protocols.
  • Built loyal patient following and retained return patients by providing empathetic and caring service.
  • Explained dental services and payment plans to help patients make informed decisions.
  • Fabricated temporary crowns or bridges from impressions taken by the dentist.
  • Instructed patients about postoperative instructions prescribed by their dentist.
  • Greeted patients upon arrival at the office and escorted them to an examination room.
  • Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
  • Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
  • Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
  • Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.

Education

High School Diploma -

Dardanelle High School
Dardanelle, AR
05-1990

Skills

  • HIPAA protocol adherence
  • Insurance verification
  • Creative problem solving
  • Patient outreach and Follow-up
  • Adherence to Company Standards
  • Database Administration
  • Quality assurance
  • Verbal and written communication
  • Healthcare system navigation
  • Inventory management
  • Critical thinking skills
  • Policy compliance
  • Claims processing
  • Program oversight
  • Clinical practice operations
  • Interdepartmental Collaboration
  • Office administration
  • Multitasking
  • New hire training

Affiliations

  • I Have successfully planned and directed Vacation Bible School for many years.
  • Very active in the community. Coat drives, Food drives to benefit local foster care agency and River Valley Food 4 Kids

My personal note

I am a mother to three adult children, one tween and two grandchildren. I am able to balance work life and home life very well and am always available and very reliable. Fast learner and used to working with lots of different personalities. I may not have any manufacturing experience, but what I do have is the drive and the passion to learn and challenge myself. I am experienced in several aspects of the health field and safety compliance. 

-Additionally,I have a strong work ethic and "play well with others". I am customer focused, have exceptional work ethics and am an excellent multi tasker. 

Timeline

Patient Care Coordinator

HearingLife
01.2020 - Current

Dental Assistant

Parkway Dental
10.2004 - 10.2019

High School Diploma -

Dardanelle High School

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Christina Owens