- Volunteering for community initiatives to give back to local communities and make a positive impact
- Enjoy hobbies that combine physical activity with outdoor exploration
- Community Cleanup
- Fundraising Events
- Reading
- Crafting and DIY Projects
- I like working with my hands and fixing things
- I enjoy helping others and giving back to the community
- DIY and Home Improvement
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Outdoor Recreation
- Getting involved in local advocacy groups to promote positive change in the community
- Music
- Stand-up Paddleboarding (SUP)
- Kayaking
- Hiking
- Mindfulness Practices
- Food justice advocate, working to address food insecurity and promote access to healthy, affordable food
- Volunteering at community kitchens and food-related charities
- Passionate about balancing physical health with mental and emotional wellness
- Growing herbs, vegetables, or fruits in home gardens
- Participating in fundraising events to support local charities, schools, or community projects
- Road Trips
- Homelessness Outreach
- Personal Development and Self-Improvement
- Enjoy participating in [activity] for overall physical awell-being
Bonnie Lynn
Care Coordinator
East Branch,NY
Work Preference
Summary
Dedicated Patient Care Coordinator with expertise in patient advocacy, care planning, and HIPAA compliance. Proven ability to build relationships and enhance patient outcomes through effective communication, working closely with providers and patients and providing resource education.
Overview
19
19
years of professional experience
Work History
Patient Care Coordinator
United Health Services
Johnson City, NY
04.2019 - Current
- Coordinate patient appointments, transportation assistance, and follow-ups to enhance care continuity.
- Connect with and educate individuals on community resources available.
- Assist patients with affordable options for medications.
- Manage sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Foster strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Assist in care plans tailored to individual patient needs, encouraging and engaging patients in their role toward improving overall health outcomes.
- Listen to patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
- Participate in community and health events, raising awareness about preventative care, Care Coordinator role, and healthy lifestyle choices.
- Develop care plans in collaboration with healthcare teams to ensure comprehensive treatment.
- Advocate for patients' rights and needs, ensuring their voices were heard in care decisions.
- Frequent outreach with coworkers and team, sharing updated information that would benefit community and patients.
- Assist with orders for medical equipment for providers, locating participating suppliers for patients.
Certified Medical Assistant
United Health Services
Greene, NY
10.2006 - 04.2019
- Assisted healthcare providers during examinations, ensuring efficient patient flow and care delivery.
- Educated patients on treatment plans and preventive care to promote health literacy and compliance.
- Managed electronic health records, maintaining accuracy and confidentiality of patient information.
- Phlebotomy, assist with lab specimens, CLIA compliance testing and reporting.
- Coordinated appointment scheduling, optimizing provider availability and enhancing patient satisfaction.
- Implemented quality control measures in patient documentation processes to ensure compliance with regulations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
- Educated patients on preventative care measures, effectively reducing the risk of future health complications.
- Performed medical records management, including filing, organizing and scanning documents.
- Obtained client medical history, medication information, symptoms, and allergies.
- Expedited insurance claims processing by verifying coverage details and submitting accurate documentation in a timely manner.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
- Measured patient pulse oximetry.
Education
Associate of Science - Clinical Medical Assistant
Elmira Business Institute
Vestal, NY10-2006
Skills
- Critical thinking skills
- HIPAA compliance
- Appointment scheduling
- Attention to detail
- Patient care coordination and care planning
- Verbal and written communication
- Patient needs assessment and referral
- Medical record requests
- HIPAA protocol adherence
- Multitasking
- Cross-functional teamwork
- Patient outreach and Follow-up
- Organizational standards
- Calm and effective under pressure
- Reliability and dedication
- Documenting and recording information
- Caring and empathetic
- Patient confidentiality and data security
- Outbound calling
- Knowledge of community services and programs
- Communicating to patients and families
- Providing information and resources
Accomplishments
- Manage caseload of ten or more patients each month.
- CPR Certified
Interests
Timeline
Patient Care Coordinator
United Health Services
04.2019 - Current
Certified Medical Assistant
United Health Services
10.2006 - 04.2019
Associate of Science - Clinical Medical Assistant
Elmira Business Institute