CYNTHIA PANNULLO
Orlando
Summary
Patient care professional with extensive experience in coordinating healthcare services. Known for strong organizational skills, effective communication, and ability to adapt to changing circumstances. Excel in team collaboration, ensuring seamless patient experiences and achieving optimal outcomes. Skilled in managing patient records, scheduling, and liaising between patients and medical staff. Reliable and focused on delivering high-quality patient care.
Overview
7
7
years of professional experience
Work History
Patient Care Coordinator
Nephrology Associates of Central Florida
Orlando, Florida
05.2019 - Current
- Implemented new procedures and technologies that improved efficiency in streamlined operations.
- Successfully executing departmental goals while maintaining excellent customer satisfaction.
- Coordinated patient scheduling to optimize clinic workflows and reduce wait times.
- Assisted patients with insurance verification and eligibility inquiries, enhancing overall patient experience.
- Managed electronic health records to ensure accuracy and compliance with regulations.
- Developed patient education materials, improving understanding of treatment plans and procedures.
- Collaborated with healthcare providers to streamline communication and enhance team efficiency.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
- Provided compassionate support for families during difficult healthcare decisions, acting as a liaison between them and their loved ones'' medical team.
- Coordinated discharge planning, ensuring smooth transitions to home care or dialysis facilities.
- Advocated for patients' rights and needs, ensuring their voices were heard in care decisions.
- Established partnerships with local healthcare providers, expanding options and resources for patient referrals.
Education
BA - Science in Psychology
University of Phoenix
Phoenix, Arizona12-2013
Skills
- Office Coordinator
- Medical Terminology
- Leadership and Teamwork Skills
- Communication & Interpersonal Skills
- Office Operations
- Detailed Oriented
- Leadership & Collaboration Skills
- Critical Thinking & Analytical Skills
- Abstract Reasoning
- Typing 45-50 wpm
- Critical thinking skills
- HIPAA compliance
- Appointment scheduling
- Organizational skills
- Customer service
- Attention to detail
- Insurance verification
- Patient care coordination
- Patient confidentiality
- Verbal and written communication
- Scheduling
- Medical terminology
- Patient education
- Patient records management
- Patient documentation
- Follow-up care
- Documentation
- Patient registration
- Filing and recordkeeping
- Proficient in [software]
- Office administration
- Relationship building
- Creative problem solving
- Patient assessment
- Medical data collection
- Multitasking
- Healthcare documentation
- Medical record requests
- HIPAA protocol adherence
- Punctual and hardworking
- Administrative and office support
- Insurance authorizations
- Schedule coordination
- Medical history documentation
- Records management
- Spanish fluency
Communication Skills
Implemented new procedures and technologies that improved efficiency in streamlined operations.
Leadership Experience
Successfully executing departmental goals while maintaining excellent customer satisfaction.
Technical Proficiency - Typing Speed
45-50 wpm
Personal Information
Title: records custodian
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Patient Care Coordinator
Nephrology Associates of Central Florida
05.2019 - Current
BA - Science in Psychology
University of Phoenix