Taqueala Owen
Tulsa,OK
Summary
Energetic dental Patient Care Coordinator offering wealth of experience in multiple areas in dental, interacting with office staff and patients, scheduling appointments, and insurance verification. Hardworking, educated and willing to go extra mile to complete tasks.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Advantage Dental Plus
Broken Arrow, OK
03.2024 - Current
- Coordinated patient appointments, ensuring efficient scheduling and minimal wait times.
- Managed patient records using electronic health record systems to maintain accuracy and confidentiality.
- Assisted families with insurance verification, clarifying coverage options and financial responsibilities.
- Developed patient intake procedures, improving workflow and enhancing overall patient experience.
Patient Experience Professional (Front Desk)
Just Kids Pediatrics
Tulsa, OK
06.2023 - 03.2024
- Ensured strict adherence to HIPAA guidelines for patient privacy protection.
- Maintained accurate medical records by regularly updating insurance, demographics, and health histories.
- Coordinated scheduling, check-in, check-out, and payment processes to streamline operations.
- Organized essential paperwork, including charts and reports, for efficient office management.
- Managed multi-line phone system, greeting patients with professionalism and warmth.
- Transcribed messages promptly and relayed them to relevant personnel for timely responses.
- Supported administrative tasks, enhancing overall efficiency of office staff operations.
- Scheduled appointments in doctors' calendars and conducted follow-up reminder calls.
Patient Care Coordinator
Jenks Pediatric Dental
02.2022 - 03.2023
- Check in patients and update patient information
- Answer phones
- Schedule patient appointments
- Verify insurance
- Scan in patient documents
- Collect patient balances
Business Office Assistant
Tulsa Hills Dental Care
11.2021 - 02.2022
- Check in patients
- Verify insurance
- Send off insurance claims
- Office organization
- Answer phones
- Collect patient payments
- Schedule patients
- Update patient information
Business Office Assistant
Dental Depot
07.2021 - 11.2021
- Check in patients
- Verify insurance
- Office organization
- Answer phones
- Schedule patients
- Update patient information
Dental Assistant
Aspen Dental
03.2021 - 05.2021
- Assist dentist in procedures
- Sterilization
- Clean and sanitize dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Monitored patient comfort and safety during dental procedures.
- Made preliminary impressions for study casts and occlusal registrations for mounting study casts.
Education
Certification - Dental Assisting
Community Care College
Tulsa, OK04.2020
High School Diploma -
Memorial High School
Tulsa, OK05.2015
High School Diploma -
Nathan Hale High School
Tulsa, OK05.2013
Skills
- Dental Assisting
- Computer software programs such as Microsoft word, excel, office, Dentrix, and Eaglesoft
- Previous Treatment Coordinator/Patient Care Coordinator
- Insurance Verification Skills
- Chairside Assisting
- HIPAA
- Phone Etiquette
- Customer service
- Infection Control Training
- Office Management
- CPR Certified
- Dental Assistant Certification
Additional Information
- Authorized to work in the US for any employer
Certification
- Certified Dental Assistant
Timeline
Patient Care Coordinator
Advantage Dental Plus
03.2024 - Current
Patient Experience Professional (Front Desk)
Just Kids Pediatrics
06.2023 - 03.2024
Patient Care Coordinator
Jenks Pediatric Dental
02.2022 - 03.2023
Business Office Assistant
Tulsa Hills Dental Care
11.2021 - 02.2022
Business Office Assistant
Dental Depot
07.2021 - 11.2021
Dental Assistant
Aspen Dental
03.2021 - 05.2021
Certification - Dental Assisting
Community Care College
High School Diploma -
Memorial High School
High School Diploma -
Nathan Hale High School