Anahi Pena Malvaez
Escondido,CA
Summary
Highly motivated team player focused on going above and beyond to support my colleagues and serve, to the best of my ability. I am open-minded and eager to learn new skills and ways to help advance in my career.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
North County Oral & Facial Surgery Center
Escondido, CA
05.2022 - Current
- Work closely with patients to deliver excellent and direct individualized patient care. Learned to calm patients down when they are in pain, and in difficult situations, along with learning to work in a fast-paced environment and work well under pressure when being the first point of contact.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Trained new staff members on office procedures and protocols.
- Responsible for two of seven oral surgeons' schedules, making sure to schedule procedures and correct follow up appointments. Gather up consents for surgeries along with work with referring offices to make sure I have gathered the most information to make the patients consultation appointment as smooth as possible, this includes requesting referrals and appropriate x-rays.
- Work closely with the assistants and doctor to present treatment plans to the patient
- Uploading documents into the patient's chart, answering phone calls, transferring calls to the appropriate department, scheduling new patients' appointments, collecting insurance information, following up on referrals, taking payments as well as sending biopsies to the oral pathology.
Patient Coordinator/ Insurance Verification Coordinator
San Marcos Family Dental
San Marcos, CA
06.2021 - 04.2022
- Responded to all new patients' inquiries and gather and verify dental information, and going over copayments
- Entering insurance into the system, other duties include answering phone calls, scheduling, confirming appointments, and scanning documents into the document center
- Process patient payments
- Working very closely with referring offices to send dental information, and enter reports into the system.
Dental Receptionist/Dental Assistant
California Coast Dental Arts
Oceanside, CA
01.2020 - 06.2021
- Assisted both the Dentist and Hygienist by taking a full mouth series of x-rays, along with probing as needed through out the day.
- Other duties included performing weekly and monthly maintenance on autoclave along with shocking dental unit waterlines
- Set up and breakdown dental rooms, sterilize dental instruments
- Answer patient calls and questions, along with scheduling patient appointments accordingly with the doctor's schedule
- Scanned reports, patient consent forms, and chart forms into patient documents.
Education
No Degree -
Palomar College
San Marcos, CA08.2025
High School Diploma -
Escondido High School
Escondido, CA06.2017
Skills
- Highly motivated
- Eager to learn
- People skills
- Time Management
- Organizational skills
- Customer service
- Dental Assisting
- Dentrix
- Infection Control Training
Certification
- X-ray Certification, 09/01/20, Present
- California Dental Practice Act, 09/01/20, Present
- 8 Hour Infection Control, 09/01/20, Present
- CPR, 08/01/22, 08/01/24
Languages
English
Spanish
Timeline
Patient Care Coordinator
North County Oral & Facial Surgery Center
05.2022 - Current
Patient Coordinator/ Insurance Verification Coordinator
San Marcos Family Dental
06.2021 - 04.2022
Dental Receptionist/Dental Assistant
California Coast Dental Arts
01.2020 - 06.2021
No Degree -
Palomar College
High School Diploma -
Escondido High School