Keyla Melendez
Roanoke,VA
Summary
Self-motivated, multifaceted and cheerful professional with 8+ years in customer/patient satisfaction. Eager to fulfill my passion in helping others.
Healthcare professional with solid foundation in patient care coordination, consistently ensuring smooth operations and patient satisfaction. Proven ability to collaborate effectively with medical teams and adapt to dynamic healthcare environments. Known for excellent organizational skills and patient-focused approach.
Overview
11
11
years of professional experience
Work History
Patient Care Coordinator
Shady Grove Fertility Center
Roanoke, VA
11.2023 - Current
- Coordinated patient care schedules, ensuring timely appointments and efficient use of resources.
- Managed patient inquiries, providing accurate information and support throughout treatment processes.
- Facilitated communication between patients and medical staff to enhance care continuity.
- Implemented process improvements, optimizing patient flow and reducing wait times in clinic operations.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Trained new staff on patient care coordination best practices, enhancing team effectiveness and patient support.
- Coordinated scheduling of appointments to maximize healthcare providers' availability and patient convenience.
- Managed patient records with strict adherence to confidentiality and accuracy standards.
- Answered incoming calls, scheduled appointments and filed medical records.
- Greeted and assisted patients with check-in procedures.
- Provided excellent customer service to patients and medical staff.
- Engaged with patients to provide critical information.
- Performed routine clinical tasks, including taking vitals and preparing examination rooms for patient visits.
- Assisted in patient intake and medical history documentation to support efficient workflow.
- Self-motivated, with a strong sense of personal responsibility.
Nursing assistant
Consumer direct
Roanoke
10.2022 - 01.2024
- Private duty assignments providing care to in-home residents. Assist with basic daily needs such as meals, toileting, bathing and preparing patient to receive family and guests. Making sure patient's environment is clear from clutter and unsafe ways. In some cases providing transportation to and from appointments and grocery shopping.
Phlebotomist
Quest Diagnostics
Roanoke, VA
03.2023 - 11.2023
- Collected blood samples using venipuncture and capillary techniques, ensuring patient comfort.
- Maintained accurate patient records and specimen tracking to support laboratory operations.
- Adhered to safety protocols and infection control measures during blood draw procedures.
- Trained new staff on phlebotomy techniques and best practices for sample collection.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
Healthcare administrative associate
Carilion Clinic
Roanoke
08.2019 - 03.2023
- Provide professional and friendly patient satisfaction. Check in and check out patients upon arrival and departure. Schedule patient appointments as needed. Fulfill record requests as requested by patients and/or physicians. Answering multiple phone lines as well.
- Coordinated scheduling for staff and patient appointments, ensuring optimal resource utilization.
- Managed confidential patient records, adhering to privacy regulations and protocols.
Nursing assistant
Enlivant
Roanoke
01.2018 - 01.2019
- Provide friendly and safe care to long term care residents. Assist with daily bathing and toileting needs. Assist resident with meals throughout the day. Make sure residents are participating in daily activities to keep active and moving.
Nursing assistant
Acti-Kare
Roanoke
01.2015 - 01.2019
- Provide care to a private in home client. Preparing meals, assisting with toileting and bathing needs. Also, making sure the home is free of clutter and safe for resident. Provide friendly and supportive conversation to patient.
Education
Standard Diploma -
Patrick Henry High School
Roanoke01-2012
Nursing Assistant Certification - undefined
Miller-Motte Technical College
Roanoke01-2014
Phlebotomy Certificate -
Quest Diagnostic
Roanoke, VA05-2023
Skills
- Effective Time Management
- Computer Skills
- Communication Skills
- Ability to Multitask
- Critical thinking and problem solving
- Highly organized and efficient
- Appointment scheduling
- HIPAA compliance
- Critical thinking skills
- Organizational skills
Languages
Spanish
Limited Working
Interests
Reading and Journaling
Timeline
Patient Care Coordinator
Shady Grove Fertility Center
11.2023 - Current
Phlebotomist
Quest Diagnostics
03.2023 - 11.2023
Nursing assistant
Consumer direct
10.2022 - 01.2024
Healthcare administrative associate
Carilion Clinic
08.2019 - 03.2023
Nursing assistant
Enlivant
01.2018 - 01.2019
Nursing assistant
Acti-Kare
01.2015 - 01.2019
Nursing Assistant Certification - undefined
Miller-Motte Technical College
Standard Diploma -
Patrick Henry High School
Phlebotomy Certificate -
Quest Diagnostic