Aaron Johnson
Wylie
Summary
Detail-oriented Property Damage Adjuster with 25 years of experience in conducting inspections and expediting claim settlements. Adept at problem-solving and team collaboration, consistently improving customer satisfaction through effective communication and thorough documentation.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Property Damage Adjuster
GEICO
Richardson, TX
07.2000 - Current
- Conducted thorough inspections of damaged properties to assess loss impact.
- Collaborated with other adjusters, sharing best practices for handling complex claims or unique situations that arose within the industry.
- Expedited claim settlements through effective negotiation techniques, reaching fair agreements between insurance companies and policyholders or third parties involved in disputes.
- Increased accuracy of damage assessments through diligent onsite inspections and documentation of affected properties.
- Improved customer satisfaction with timely communication, providing updates on claim status and addressing concerns throughout the process.
- Contributed to team success by participating in training sessions, offering insights from personal experiences as a property damage adjuster.
- Currently hold adjusters license in 10 states: Iowa, Florida, Kentucky, Louisiana, North Carolina, New Mexico, Oklahoma, Texas, Vermont, Wyoming
Assistant Body Shop Manager
Rick Hendrick Toyota
Fayetteville, NC
08.1999 - 07.2000
- Assisted in managing daily operations of body shop, ensuring efficient workflow and timely service delivery.
- Coordinated scheduling for technicians, optimizing resource allocation and minimizing vehicle downtime.
- Developed and implemented quality control procedures, enhancing repair accuracy and customer satisfaction.
- Resolved customer complaints promptly, demonstrating empathy and professionalism in all interactions to maintain positive relationships.
- Developed strong partnerships with suppliers, negotiating favorable terms for both pricing and delivery schedules.
- Reduced vehicle downtime with quick and accurate damage assessments, ensuring prompt repair processes.
Assistant Service Manager
Piercey Toyota
San Jose, CA
05.1990 - 06.1999
- Met with customers to discuss service needs and offer available solutions.
- Established strong relationships with customers, driving repeat business through exceptional service experiences.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Followed up with customers during and after installations to verify satisfaction.
Education
Computer Science
San Jose State University
San Jose, California, CABusiness Management
Collin County Community College
Plano, TXSkills
- Claims investigation
- Estimating repair costs
- Property inspection
- Policy interpretation
- Insurance regulations
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Customer service and support
- Team collaboration
- Verbal and written communication
Certification
- I-Car Platinum Training
- Chief Master Structural Appraiser
Timeline
Property Damage Adjuster
GEICO
07.2000 - Current
Assistant Body Shop Manager
Rick Hendrick Toyota
08.1999 - 07.2000
Assistant Service Manager
Piercey Toyota
05.1990 - 06.1999
Computer Science
San Jose State University
Business Management
Collin County Community College